Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, November 11 at 2:00 PM ET

Register Free →

Search

Top

Back to Contracts

Cloud CCaaS Platform Supply

Open

State & Local

Response Deadline01/29/2027, 03:30:00 PM EST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

This subcontract agreement involves the supply of a cloud-hosted, configurable, and HIPAA-compliant Contact Center as a Service platform for prime contractors working on Commonwealth of Kentucky government projects. The scope of work includes the delivery of a fully operational environment featuring core software infrastructure such as Interactive Voice Response, multi-channel Automatic Call Distribution, Computer Telephony Integration, and Contact Management systems. To ensure eligibility for federal funding of Medicaid-related systems, the platform must strictly adhere to CMS conditions and standards. The opportunity is categorized under NAICS code 513210 and is associated with the state of Kentucky, with a response deadline set for January 29, 2027.

General Info

HIPAA-compliant cloud contact center platform for Kentucky government projects due January 29, 2027.

Agency

Kentucky → Frankfort, KY

NAICS

513210 - Software Publishers

Place of Performance

Other, KY, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP-758-2700000097-2.

The full solicitation package (16 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP-758-2700000097-2 | Contact Center as a Service RFP

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedNov 9

subcontract

Response DeadlineJan 29

Submission deadline

Response Deadline

01/29/2027, 03:30:00 PM ESTin 3 months

Ready to pursue this opportunity?

Get full access to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyKentucky → Frankfort, KY

ContactsNo contacts available

OfficeN/A

Organization / AgencyKentucky → Frankfort, KY

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Supplies a cloud-hosted, configurable, and HIPAA-compliant CCaaS platform for prime contractors on Commonwealth of Kentucky government projects. Provides core software infrastructure including IVR, multi-channel ACD, CTI, and Contact Management systems. Must comply with CMS conditions and standards to ensure eligibility for federal funding of Medicaid-related systems. Delivers a fully operational, cloud-hosted CCaaS environment.

Similar Contracts

Same NAICS industry code

Investment Management Software ProviderThis subcontract, issued by the Hawaii Department of Budget and Finance, seeks an Investment Management Software Provider to support prime contractors working on Employees Trust Funds of Hawaii projects. The selected provider will deliver a fully licensed and operational software platform featuring portfolio exposure tracking, historical analysis, and specialized management tools for private equity, private credit, and private real assets. Additionally, the software must include a Manager CRM and a dedicated workflow and task manager to facilitate fund due diligence. The provider is required to maintain strict compliance with all Hawaii state labor and tax laws. This opportunity falls under NAICS code 513210 and was posted on November 10, 2026, with a response deadline of November 18, 2026.

Department of Budget & Finance

POSTED

about 11 hours ago

DEADLINE

Health Technology Software VendorThis subcontract opportunity, issued by the Massachusetts Technology Collaborative, seeks a Health Technology Software Vendor to support prime contractors on CMS Rural Health Transformation Program projects. The selected vendor will be responsible for supplying and integrating health technology software specifically configured for rural health use cases. Key deliverables include the provision of software licenses, the establishment of integrated data feeds, and the delivery of fully functional software systems. The scope of work encompasses technical implementation and ongoing support, specifically focusing on EHR integration and the deployment of clinical tools or AI-powered call centers. Performance will take place in Westborough, Massachusetts. Interested parties must submit their responses by the deadline of December 11, 2026, under NAICS code 513210.

Massachusetts Technology Collaborative

POSTED

about 12 hours ago

DEADLINE

in about 1 month

GRC Platform SupplyThis subcontract opportunity, titled GRC Platform Supply, involves providing Governance, Risk, and Compliance management platforms for prime contractors working on Department of Information Resources projects in Texas. The scope of work focuses on the delivery of GRC software licenses to support security posture management, risk management, third-party risk management, and overall compliance management. The procurement is categorized under NAICS code 513210. Interested parties should note that the solicitation was posted on November 10, 2026, with a response deadline set for February 10, 2027.

Department of Information Resources

POSTED

about 13 hours ago

DEADLINE

Identity and Access Management (IAM) SupplyThis subcontract opportunity, titled Identity and Access Management (IAM) Supply, is issued by the Texas Department of Information Resources. The contract focuses on providing prime contractors with essential tools and platforms for managing user identities, system permissions, and credentials. The scope of work includes the delivery of IAM software licenses and the necessary configuration tools to ensure secure access management across DIR projects. The solicitation was posted on November 10, 2026, with a response deadline set for February 10, 2027. Classified under NAICS code 513210, this requirement seeks specialized software solutions to streamline identity and permissions management. Interested parties can find further details through the Texas SmartBuy portal.

Department of Information Resources

POSTED

about 13 hours ago

DEADLINE

Endpoint Security Software SupplyThe Endpoint Security Software Supply subcontract is designed to provide essential cybersecurity software and licensing for prime contractors working on projects for the Texas Department of Information Resources. The scope of work includes the delivery of software licenses and installation access for a comprehensive suite of security tools, specifically focusing on antivirus, anti-malware, Endpoint Detection and Response, and Extended Detection and Response solutions. This opportunity falls under NAICS code 513210 and was posted on November 10, 2026. Interested parties must submit their responses by the deadline of February 10, 2027. Further details regarding the solicitation can be accessed through the Texas SmartBuy portal.

Department of Information Resources

POSTED

about 13 hours ago

DEADLINE

Case Management Software and Information SystemsThis subcontract for the NHS Central East Integrated Care Board involves the provision and support of case management software and information systems. The primary objective is to equip prime contractors with tools for case tracking and to implement robust systems that facilitate data sharing between health and employment partners while ensuring accurate reporting on performance outputs. The scope of delivery includes the deployment of software systems, the provision of user licenses, and ongoing technical support. Given the nature of the information handled, the contractor must maintain strict compliance with GDPR and NHS data security standards to protect sensitive health data. Interested parties should note that the response deadline for this opportunity is December 9, 2026.

NHS Central East Integrated Care Board

POSTED

about 15 hours ago

DEADLINE

Mobile Inspection Technology and Reporting PlatformThis subcontract agreement establishes the provision of a mobile inspection SaaS platform designed for prime contractors working on Sanford Housing Authority projects in Sanford, North Carolina. The primary objective is to deliver a functional mobile application and licensed software that enables field data entry and automated electronic report generation, specifically aligned with the HUD NSPIRE scoring methodology as required by 24 CFR Part 5, Subpart G. The scope of work includes the delivery of secure cloud-based data storage and comprehensive reporting capabilities to ensure efficient project oversight. This technology initiative falls under NAICS code 513210, with the solicitation posted on November 10, 2026, and a response deadline set for December 3, 2026.

Sanford Housing Authority

POSTED

about 15 hours ago

DEADLINE

Patient Engagement Portal (PEP) Software ProviderThis subcontract opportunity is for a software provider to supply and configure a functional Patient Engagement Portal for prime contractors working on projects for the Sheffield Health Partnership University NHS Foundation Trust. The selected provider will be responsible for provisioning a patient-administration system and ensuring the portal is configured to meet specific administrative requirements while integrating seamlessly with the Trust's existing systems. The project requires a software platform that is compliant with the G-Cloud 15 framework to deliver a fully operational and live portal. Interested parties must submit their responses by November 26, 2026, in accordance with the solicitation posted on November 10, 2026.

Sheffield Health Partnership University NHS Foundation Trust

POSTED

about 16 hours ago

DEADLINE

Land Management Software

Solicitation # 27-107

Frederick County, Maryland, is seeking a qualified vendor to provide a comprehensive Enterprise Land Management Software solution under solicitation 27-107. The County aims to replace its heavily customized Infor Public Sector system with a modern, scalable platform that supports core business processes, including planning, permitting, inspections, and code enforcement, through configurable functionality rather than high-maintenance customizations. The new system must provide an integrated Land Management and Plan Review solution, support robust tracking for liquor license renewals, and adhere to the security standards defined in the Frederick County Security Questionnaire. Technical requirements include the ability to support multiple system environments, specifically DEV, TEST, and PROD, with a mechanism to migrate changes between them. The selection process is based on a best-value determination conducted through a multi-phase evaluation. This includes a points-based assessment of presentations and interviews, reference checks, and negotiations, alongside a price proposal evaluated on the lowest total cost of modules, implementation, and annual maintenance. Proposals must be submitted via the OpenGov portal by December 15, 2026, and must include a cover letter, a five-year reference history, an IIT questionnaire, and a signed affidavit regarding price fixing and bribery. The resulting contract will be governed by terms including termination for non-appropriation, specific billing and payment requirements, and a performance schedule that may be extended up to 180 days with approval.

Division of Interagency Information Technologies

POSTED

about 17 hours ago

DEADLINE

in about 1 month

CTRST266350_Structures Eng. Insp. Survey Software

Solicitation # WMATA-0000010867

The Washington Metropolitan Area Transit Authority is seeking proposals for the Structures Engineering Inspection Survey Software contract, identified by solicitation number WMATA-0000010867. This procurement falls under NAICS code 513210, focusing on software licensing and related services to support structural engineering inspections and surveying activities. The solicitation was posted on November 10, 2026, and requires all responses to be submitted by the deadline of November 30, 2026, at 5:00 PM. Interested parties can access further details and manage their bids through the official WMATA supplier portal.

Washington Metropolitan Area Transit Authority

POSTED

about 19 hours ago

DEADLINE

Cloud-Hosted Committee Management Software ProviderThis subcontract involves the provision of a secure, cloud-hosted SaaS platform to support democratic services projects for the Caerphilly County Borough Council. The selected provider will deliver a fully functional and licensed Electronic Committee Management System (ECMS) designed to handle committee, meeting, and calendar management, as well as workflows for producing agendas and minutes and tools for tracking decisions. A key component of the delivery is a public-facing information portal that must be accessible across desktop, tablet, and mobile devices. The contract mandates strict adherence to GDPR compliance and WCAG accessibility standards to ensure data security and inclusivity. Interested parties must submit their responses by December 11, 2026, in accordance with the solicitation posted on November 10, 2026. The project falls under NAICS code 513210, focusing on the delivery of a comprehensive hosted software solution for the council.

Caerphilly County Borough Council

POSTED

about 19 hours ago

DEADLINE

in about 1 month

Autodesk AEC Software LicensingThis subcontract involves the provision of annual multi-user subscription renewals for the Autodesk AEC Collection to support prime contractors working on projects for the Naval Air Warfare Center, Weapons Division. The primary objective is to deliver and maintain active software licenses throughout the designated period of performance to ensure uninterrupted operational capabilities. Eligible vendors must be Authorized Autodesk Distributors and maintain strict compliance with DFARS 252.211-7003 and MIL-STD-130 standards. The opportunity is categorized under NAICS code 513210 and is managed by the Department of Defense. Interested parties must submit their responses by November 19, 2026.

Naval Air Warfare Center

POSTED

about 21 hours ago

DEADLINE

More opportunities from Kentucky → Frankfort, KY

Same awarding agency

Technical Implementation StaffingThis subcontract for Technical Implementation Staffing provides specialized personnel to support prime contractors during the Design, Development, and Implementation phase of Commonwealth of Kentucky government projects. The scope of work involves supplying project managers, systems analysts, and integration engineers to meet project milestones within a six-to-eight month implementation timeline. Candidates must possess specific experience in government Contact Center as a Service deployments to deliver the required staffing hours and labor. The opportunity is categorized under NAICS code 541511 and is associated with the state of Kentucky. Interested parties should note the response deadline of January 29, 2027. Further details and submission processes are managed through the Kentucky Vendor Services System.

Custom Computer Programming Services

POSTED

DEADLINE

HIPAA and CMS Compliance ValidationThis subcontract opportunity involves performing security audits and compliance validation for the Contact Center as a Service environment supporting prime contractors on Commonwealth of Kentucky government projects. The primary objective is to ensure that cloud hosting and data handling practices strictly adhere to HIPAA privacy and security rules as well as CMS standards for Medicaid-related systems. The successful provider will be responsible for delivering a formal compliance certification report. Qualified candidates must hold certifications in HIPAA auditing or CMS regulatory compliance. This opportunity is categorized under NAICS code 541690 and is associated with the state of Kentucky. Interested parties should note the response deadline of January 29, 2027.

Other Scientific and Technical Consulting Services

POSTED

DEADLINE

Workforce Management System ConfigurationThis subcontract opportunity involves the configuration and deployment of Workforce Management tools for prime contractors supporting Commonwealth of Kentucky government projects. The primary objective is to implement a fully configured Workforce Management module within a CCaaS ecosystem, specifically focusing on the setup of scheduling, forecasting, and agent performance tracking modules based on established contact center staffing models. The project is categorized under NAICS code 541511 and is associated with the state of Kentucky. Interested parties should note that the solicitation was posted on November 9, 2026, with a response deadline set for January 29, 2027. Further details and submission processes can be accessed through the Kentucky Vendor Services portal.

Custom Computer Programming Services

POSTED

DEADLINE

VoIP Telephony ImplementationThe VoIP Telephony Implementation subcontract involves the installation and configuration of VoIP-enabled telephony systems for prime contractors working on Commonwealth of Kentucky government projects. The scope of work includes configuring VoIP protocols, integrating telephony with the CCaaS platform, and utilizing RESTful APIs to ensure seamless connectivity for contact center operations. The ultimate goal is the delivery of a fully integrated and tested VoIP telephony system. This opportunity is categorized under NAICS code 517919 and is associated with the state of Kentucky. The solicitation was posted on November 9, 2026, with a response deadline set for January 29, 2027. Interested parties can find further information through the Kentucky government's vendor self-service portal.

All Other Telecommunications

POSTED

DEADLINE

RFP-758-2700000097-2 | Contact Center as a Service RFP

Solicitation # RFP-758-2700000097-2

The Kentucky agency in Frankfort is soliciting proposals for a Contact Center as a Service (CCaaS) solution under RFP 758 2700000097. Proposals must be submitted electronically via the eProcurement system by January 8, 2027, at 3:30 PM ET, and must be divided into three distinct parts: a Technical Proposal, a Cost Proposal, and Proprietary Information. The contract includes an initial term with options for three additional two-year renewals upon mutual agreement. To be considered for an award, proposals must achieve a minimum technical score of 60% of the maximum possible points, with the cost of the solution accounting for 2,000 points of the evaluation. The selected contractor must adhere to strict quality standards, including minimum Quality Assurance scores of 90% and the definition of clear entrance and exit criteria for various testing phases, such as User Acceptance Testing. Key compliance requirements include adherence to the Protection of Personal Information Security and Breach Investigation Procedures and Practice Act, ADA, and the Civil Rights Act. Additionally, the contractor must ensure all personnel are properly licensed in Kentucky and are not debarred from state or federal programs, including Medicare and Medicaid. Deliverables include a planning milestone due 15 days after kickoff, quarterly volume forecasts, and annual training summary reports.

Telemarketing Bureaus and Other Contact Centers

POSTED

DEADLINE

Network & Connectivity Supplier (MPLS/Infrastructure)This subcontract opportunity is for a Network and Connectivity Supplier to provide essential infrastructure for prime contractors working on projects for the Kentucky Cabinet for Health and Family Services. The selected provider will be responsible for delivering call services via redundant MPLS or equivalent networks, utilizing industry-standard communication protocols and premise-based equipment to maintain high Quality of Service. A critical component of the scope involves establishing active, redundant network connectivity between the CCaaS provider and CHFS data centers. The project falls under NAICS code 513210 and is associated with the state of Kentucky. Interested parties should note that the posting date is October 1, 2026, with a response deadline set for January 8, 2027. Further details and submission guidelines can be accessed through the Kentucky state vendor portal.

Software Publishers

POSTED

about 1 month ago

DEADLINE

in about 2 months

Data Analytics and Reporting ServicesThis subcontract for Data Analytics and Reporting Services focuses on the development and maintenance of a reporting framework for prime contractors working on projects for the Kentucky Cabinet for Health and Family Services. The scope of work includes the creation of customized reports to meet specific business needs and Open Records requests, the building of online dashboards, and the provision of training and guidance documentation for agency staff. Key deliverables for this engagement include monthly performance report cards and the implementation of custom dashboards. The project is categorized under NAICS code 541511 and is associated with the state of Kentucky, with a response deadline set for January 8, 2027.

Custom Computer Programming Services

POSTED

about 1 month ago

DEADLINE

in about 2 months

Systems Integration & Implementation Services (DDI)This subcontract for Systems Integration and Implementation Services focuses on the design, development, and implementation of a Contact Center as a Service platform for prime contractors supporting the Kentucky Cabinet for Health and Family Services. The project requires the integration of the platform with KYID and Active Directory through Azure Integration Services using RESTful web services, as well as the deployment of voice signature capabilities. All work must be executed following PMBOK and SDLC methodologies to ensure a structured delivery process. The selected provider is responsible for delivering a comprehensive project assessment, a detailed work plan, and a fully integrated system. This effort falls under NAICS code 541512 and is associated with the state of Kentucky. Interested parties should note the response deadline of January 8, 2027.

Computer Systems Design Services

POSTED

about 1 month ago

DEADLINE

in about 2 months

Contact Center Managed Services (Operational Staffing)This subcontract for Contact Center Managed Services involves providing full-scale operational staffing to support prime contractors on projects for the Kentucky Cabinet for Health and Family Services. The scope of work includes managing daily contact center operations and handling incidents for the Department for Community Based Services, Department of Medical Services, and Department for Public Health programs. To ensure service quality, the provider must perform quality assurance by reviewing at least 5% of all contacts and utilizing the CHFS Web Portals and KYID Helpdesk application. Key deliverables for this engagement include the delivery of managed call center operations, detailed staffing reports, and comprehensive quality assurance logs. The contract is categorized under NAICS code 561422 and is associated with the state of Kentucky. Interested parties should note the response deadline of January 8, 2027.

Telemarketing Bureaus and Other Contact Centers

POSTED

about 1 month ago

DEADLINE

in about 2 months

CCaaS Software Platform Provider (SaaS)This subcontract agreement establishes a partnership for the provision and hosting of a cloud-based Contact Center as a Service platform to support prime contractors working on projects for the Kentucky Cabinet for Health and Family Services. The selected provider is responsible for delivering a fully operational SaaS environment that integrates artificial intelligence and machine learning to power virtual agents and intelligent automation. To ensure regulatory compliance, the platform must be HIPAA-compliant and adhere to CMS standards to secure Medicaid federal funding. The scope of work includes the management of concurrent user licensing and the maintenance of a secure cloud infrastructure. This opportunity is categorized under NAICS code 518210 and is associated with the state of Kentucky. Interested parties should note the response deadline of January 8, 2027, to provide a solution that meets the technical and federal requirements of the agency.

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

about 1 month ago

DEADLINE

in about 2 months

RFP-758-2700000097-1 | Contact Center as a Service RFP

Solicitation # RFP-758-2700000097-1

The Commonwealth of Kentucky, through the Cabinet for Health and Family Services (CHFS), is soliciting proposals for a cloud-based Contact Center as a Service (CCaaS) platform. This comprehensive solution requires the vendor to provide and administer a full suite of core technologies, including IVR, VoIP-enabled telephony, multi-channel ACD, CTI, call and screen recording, workforce management, and a contact management system. The platform must support voice, email, chat, SMS, and TDD/TTY, while integrating advanced AI and machine learning for sentiment analysis and real-time knowledge retrieval. The project is divided into Design, Development, and Implementation (DDI) and Maintenance and Operations (M&O) phases, with the system expected to be fully operational within six to eight months of contract execution. The contract includes rigorous technical and regulatory requirements, mandating compliance with 45 CFR 95.617, HIPAA, and the HITECH Act, as well as Kentucky's Personal Information Security and Breach Investigation Procedures and Practices Act. Vendors must adhere to a strict Service Level Agreement (SLA) with defined Key Performance Indicators (KPIs) and financial penalties via Service Level Credits for performance failures. The cost structure covers an initial three-year term with optional renewals up to nine years, including licensing for 7,800 concurrent agents and 1,800 concurrent supervisors. Proposals are evaluated based on technical scores, cost, and potential oral demonstrations, with a minimum technical score of 60 percent required for further consideration.

Telemarketing Bureaus and Other Contact Centers

POSTED

about 1 month ago

DEADLINE

in about 2 months

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 750+ contractors already using CLEATUS