Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, November 11 at 2:00 PM ET

Register Free →

Search

Top

Back to Contracts

VoIP Telephony Implementation

Open

State & Local

Response Deadline01/29/2027, 03:30:00 PM EST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

The VoIP Telephony Implementation subcontract involves the installation and configuration of VoIP-enabled telephony systems for prime contractors working on Commonwealth of Kentucky government projects. The scope of work includes configuring VoIP protocols, integrating telephony with the CCaaS platform, and utilizing RESTful APIs to ensure seamless connectivity for contact center operations. The ultimate goal is the delivery of a fully integrated and tested VoIP telephony system. This opportunity is categorized under NAICS code 517919 and is associated with the state of Kentucky. The solicitation was posted on November 9, 2026, with a response deadline set for January 29, 2027. Interested parties can find further information through the Kentucky government's vendor self-service portal.

General Info

VoIP telephony installation and CCaaS integration for Kentucky government projects by January 2027.

Agency

Kentucky → Frankfort, KY

NAICS

517919 - All Other Telecommunications

Place of Performance

Other, KY, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP-758-2700000097-2.

The full solicitation package (16 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP-758-2700000097-2 | Contact Center as a Service RFP

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedNov 9

subcontract

Response DeadlineJan 29

Submission deadline

Response Deadline

01/29/2027, 03:30:00 PM ESTin 3 months

Ready to pursue this opportunity?

Get full access to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyKentucky → Frankfort, KY

ContactsNo contacts available

OfficeN/A

Organization / AgencyKentucky → Frankfort, KY

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Performs the installation and configuration of VoIP-enabled telephony systems for prime contractors on Commonwealth of Kentucky government projects. Configures VoIP protocols, integrates telephony with the CCaaS platform, and ensures connectivity for contact center operations using RESTful APIs. Delivers an integrated and tested VoIP telephony system.

Similar Contracts

Same NAICS industry code

Special Purpose Cable Assembly SupplierThis subcontract involves the manufacture or sourcing of 30 units of special purpose cable assemblies, specifically NSN 6150015886873, for prime contractors supporting the DLA Weapons Support ASC Commodities Division. The supplier must ensure all products adhere to the DLA Master List of Technical and Quality Requirements and follow ASTM D3951 packaging standards. Additionally, the contractor is required to maintain strict compliance with DFARS 252.239-7098 concerning covered defense telecommunications equipment. The opportunity was posted on November 5, 2026, with a response deadline of November 13, 2026. The work is categorized under NAICS code 517919 and will be performed in New Cumberland, Pennsylvania. This procurement is managed under the Department of Defense to ensure the delivery of critical components for weapons support operations.

DLA WEAPONS SUPPORT ASC COMMODITIES DIVISION

POSTED

DEADLINE

District Public Inquiry SupportThe District Public Inquiry Support subcontract, managed by the Finance agency in California, establishes a communication interface for prime contractors working on City of West Sacramento finance projects. The primary objective is to maintain and staff a dedicated toll-free telephone line to address taxpayer inquiries concerning district purposes and special tax levy amounts. To ensure effective delivery, the contractor will utilize specialized call center software and telephony systems to manage an operational inquiry line and resolve taxpayer concerns. This opportunity was posted on November 3, 2026, with a response deadline of November 28, 2026, falling under NAICS code 517919.

POSTED

DEADLINE

VoIP/SIP Routing and Telecommunications SupportThis subcontract opportunity involves providing and maintaining critical telecommunications infrastructure for prime contractors supporting crisis service projects for the City of Portsmouth in Virginia. The scope of work focuses on the implementation and management of SIP/VoIP routing, including the configuration of direct dial and call forwarding capabilities. To ensure continuity of operations, the selected provider must utilize specialized hardware and redundant telecom circuits to deliver a highly reliable routing system. The project is categorized under NAICS code 517919 and is specifically tailored for public agency crisis services. Interested parties should note that the response deadline is December 14, 2026. Performance of the contract will take place within the City of Portsmouth, Virginia, focusing on the delivery of a fully functional and redundant telecommunications framework.

City of Portsmouth

POSTED

DEADLINE

in about 1 month

5GHz Radio & Telemetry InstallationThis subcontract for the City of San Jacinto involves the installation of a 5GHz wireless radio architecture to support municipal projects. The scope of work includes mounting Cisco IW9167 and IW9165 Access Points and antennas on various towers and buildings, installing lightning arrestors, and conducting necessary RF alignment to ensure a fully operational wireless telemetry network. The project is located in San Jacinto, California, and requires specific safety orientation for the Riverside Sheriff’s Department to facilitate work at the North Mountain site. Interested parties must respond by November 24, 2026, under NAICS code 517919.

CITY OF SAN JACINTO

POSTED

DEADLINE

Electronic Acquisition System Integrated - EASi - Support for Operations and MaintenanceThe Federal Acquisition Service, under the General Services Administration, is forecasting a contract for the Electronic Acquisition System Integrated (EASi) to provide essential support for operations and maintenance. This requirement is categorized under NAICS code 517919 and is intended to ensure the continued functionality and stability of the EASi system. The performance of this contract will take place in Washington. Interested parties may coordinate with Erica Pelham as the primary point of contact or Alex Stutzman for small business specific inquiries.

Federal Acquisition Service

POSTED

DEADLINE

Remote Monitoring System ProviderThis subcontract opportunity is for a Remote Monitoring System Provider to support prime contractors on KYTC Highway District 5 projects. The selected provider will be responsible for supplying and configuring remote monitoring hardware, including the provision of antennas and the integration of systems to facilitate remote status tracking. A critical requirement of the contract is ensuring that all delivered hardware and interfaces are fully compatible with the Fonroche Connect system. The solicitation was posted on October 28, 2026, with a response deadline of November 18, 2026. Falling under NAICS code 517919, the contract focuses on the delivery of functional remote monitoring interfaces and the successful installation of all necessary hardware to enable seamless system oversight for the agency.

KYTC Highway District 5

POSTED

DEADLINE

Telephony Infrastructure and Call Routing SupplyThis subcontract for Telephony Infrastructure and Call Routing Supply involves providing and maintaining technical communication systems for prime contractors working on Oldham Metropolitan Borough Council projects. The scope of work focuses on the delivery of a reliable telephony link and routing system, specifically requiring the configuration of VoIP lines, IVR, and queuing systems to manage the routing of emergency calls. The technical implementation may utilize cloud-based contact center software or PBX hardware and must include integrated call recording tools. A critical requirement of the contract is ensuring full GDPR compliance regarding the handling of sensitive caller data. Interested parties must respond by November 16, 2026.

Oldham Metropolitan Borough Council

POSTED

DEADLINE

Wireless Communications Systems InstallerThis subcontract opportunity is for a Wireless Communications Systems Installer to support prime contractors on projects for the Cobb County Department of Transportation in Georgia. The selected provider will be responsible for furnishing and installing wireless links, configuring transmit power and antenna gain to ensure EIRP compliance, and guaranteeing a path availability of 99.99%. The scope of work includes the delivery of a fully operational wireless network utilizing dynamic frequency and channel selection and automated modulation in accordance with various IEEE standards, including 802.3, 802.1D, 802.1p, 802.1q, 802.1d, and 802.1w. The solicitation was posted on October 16, 2026, with a response deadline of November 12, 2026, at 5:00 PM. This project falls under NAICS code 517919 and is specifically structured as a subcontract for services within Cobb County. Interested parties can find further details through the provided Bid Express solicitation link.

POSTED

DEADLINE

LCMCS Network & Connectivity ProviderThe LCMCS Network and Connectivity Provider subcontract focuses on delivering essential telecommunications network components for prime contractors working on Maryland Lottery and Gaming Control Agency projects. The scope of work includes the implementation of wide-area network connectivity, secure tunneling, and comprehensive network monitoring to maintain a high-availability environment with 24/7 uptime. To ensure the integrity of the infrastructure, all services must strictly adhere to the State of Maryland IT Cybersecurity and Privacy Policy Suite. This opportunity, categorized under NAICS code 517919, was posted on October 15, 2026, with a response deadline of December 30, 2026.

POSTED

DEADLINE

in about 2 months

Secure 24/7 Telephony and SMS Platform ProviderThe Secure 24/7 Telephony and SMS Platform Provider subcontract supports prime contractors on Ministry of Forests well-being projects within the Province of British Columbia. The selected provider is responsible for supplying and maintaining a secure, multi-channel communication infrastructure that includes toll-free telephone numbers, SMS/text messaging gateways, and dedicated email services. To ensure reliability and security, the contract mandates 24/7/365 uptime and requires the provider to hold ISO/IEC 27001 certification while remaining compliant with all Province of BC IM/IT standards. This opportunity was posted on October 15, 2026, with a response deadline of November 17, 2026. Falling under NAICS code 517919, the contract focuses on delivering a highly available and operational technical framework to facilitate essential communications for the agency's specific project goals.

Ministry of Forests

POSTED

DEADLINE

WAN Transport & Connectivity ServicesThis subcontract opportunity involves providing and managing scalable WAN transport and connectivity services for prime contractors supporting New Hampshire Department of Information Technology network modernization projects. The scope of work includes the design and configuration of network transport utilizing MPLS and SD-WAN protocols to support over 430 distributed locations, with a specific focus on implementing rural broadband solutions. The project requires the use of SD-WAN controllers and MPLS routers to establish a fully operational and scalable WAN transport infrastructure. Interested parties should note that the response deadline is November 13, 2026, and the services fall under NAICS code 517919.

Department Of Information Technology

POSTED

about 1 month ago

DEADLINE

Vehicle Recompete: CABLE INSTALLATION SUPPORT SERVICES IDIQ FBI WIDE — INDEFINITE DELIVERY / INDEFINITE QUANTITY 15F06722R0000197The Federal Bureau of Investigation has established an Indefinite Delivery Indefinite Quantity vehicle for cable installation support services across the agency. This full-recompete contract, identified by vehicle 15F06722R0000197, has an ordering period that extends through March 26, 2028. The vehicle currently supports 58 active task orders with a total combined value of approximately 12.7 million dollars. Eight different companies hold awards under this solicitation, with Bazon-Cox and Associates Inc leading in volume with 39 orders totaling over 6 million dollars. Innovative Management and Technology Approaches Inc holds the single highest value task order for operations and maintenance services at over 4.5 million dollars. Other significant contributors include Fusion Technology LLC, which manages several high-value projects including the Patriot Plaza and Huntsville initiatives.

Federal Bureau of Investigation

POSTED

about 2 months ago

DEADLINE

More opportunities from Kentucky → Frankfort, KY

Same awarding agency

Technical Implementation StaffingThis subcontract for Technical Implementation Staffing provides specialized personnel to support prime contractors during the Design, Development, and Implementation phase of Commonwealth of Kentucky government projects. The scope of work involves supplying project managers, systems analysts, and integration engineers to meet project milestones within a six-to-eight month implementation timeline. Candidates must possess specific experience in government Contact Center as a Service deployments to deliver the required staffing hours and labor. The opportunity is categorized under NAICS code 541511 and is associated with the state of Kentucky. Interested parties should note the response deadline of January 29, 2027. Further details and submission processes are managed through the Kentucky Vendor Services System.

Custom Computer Programming Services

POSTED

DEADLINE

HIPAA and CMS Compliance ValidationThis subcontract opportunity involves performing security audits and compliance validation for the Contact Center as a Service environment supporting prime contractors on Commonwealth of Kentucky government projects. The primary objective is to ensure that cloud hosting and data handling practices strictly adhere to HIPAA privacy and security rules as well as CMS standards for Medicaid-related systems. The successful provider will be responsible for delivering a formal compliance certification report. Qualified candidates must hold certifications in HIPAA auditing or CMS regulatory compliance. This opportunity is categorized under NAICS code 541690 and is associated with the state of Kentucky. Interested parties should note the response deadline of January 29, 2027.

Other Scientific and Technical Consulting Services

POSTED

DEADLINE

Workforce Management System ConfigurationThis subcontract opportunity involves the configuration and deployment of Workforce Management tools for prime contractors supporting Commonwealth of Kentucky government projects. The primary objective is to implement a fully configured Workforce Management module within a CCaaS ecosystem, specifically focusing on the setup of scheduling, forecasting, and agent performance tracking modules based on established contact center staffing models. The project is categorized under NAICS code 541511 and is associated with the state of Kentucky. Interested parties should note that the solicitation was posted on November 9, 2026, with a response deadline set for January 29, 2027. Further details and submission processes can be accessed through the Kentucky Vendor Services portal.

Custom Computer Programming Services

POSTED

DEADLINE

Cloud CCaaS Platform SupplyThis subcontract agreement involves the supply of a cloud-hosted, configurable, and HIPAA-compliant Contact Center as a Service platform for prime contractors working on Commonwealth of Kentucky government projects. The scope of work includes the delivery of a fully operational environment featuring core software infrastructure such as Interactive Voice Response, multi-channel Automatic Call Distribution, Computer Telephony Integration, and Contact Management systems. To ensure eligibility for federal funding of Medicaid-related systems, the platform must strictly adhere to CMS conditions and standards. The opportunity is categorized under NAICS code 513210 and is associated with the state of Kentucky, with a response deadline set for January 29, 2027.

Software Publishers

POSTED

DEADLINE

RFP-758-2700000097-2 | Contact Center as a Service RFP

Solicitation # RFP-758-2700000097-2

The Kentucky agency in Frankfort is soliciting proposals for a Contact Center as a Service (CCaaS) solution under RFP 758 2700000097. Proposals must be submitted electronically via the eProcurement system by January 8, 2027, at 3:30 PM ET, and must be divided into three distinct parts: a Technical Proposal, a Cost Proposal, and Proprietary Information. The contract includes an initial term with options for three additional two-year renewals upon mutual agreement. To be considered for an award, proposals must achieve a minimum technical score of 60% of the maximum possible points, with the cost of the solution accounting for 2,000 points of the evaluation. The selected contractor must adhere to strict quality standards, including minimum Quality Assurance scores of 90% and the definition of clear entrance and exit criteria for various testing phases, such as User Acceptance Testing. Key compliance requirements include adherence to the Protection of Personal Information Security and Breach Investigation Procedures and Practice Act, ADA, and the Civil Rights Act. Additionally, the contractor must ensure all personnel are properly licensed in Kentucky and are not debarred from state or federal programs, including Medicare and Medicaid. Deliverables include a planning milestone due 15 days after kickoff, quarterly volume forecasts, and annual training summary reports.

Telemarketing Bureaus and Other Contact Centers

POSTED

DEADLINE

Network & Connectivity Supplier (MPLS/Infrastructure)This subcontract opportunity is for a Network and Connectivity Supplier to provide essential infrastructure for prime contractors working on projects for the Kentucky Cabinet for Health and Family Services. The selected provider will be responsible for delivering call services via redundant MPLS or equivalent networks, utilizing industry-standard communication protocols and premise-based equipment to maintain high Quality of Service. A critical component of the scope involves establishing active, redundant network connectivity between the CCaaS provider and CHFS data centers. The project falls under NAICS code 513210 and is associated with the state of Kentucky. Interested parties should note that the posting date is October 1, 2026, with a response deadline set for January 8, 2027. Further details and submission guidelines can be accessed through the Kentucky state vendor portal.

Software Publishers

POSTED

about 1 month ago

DEADLINE

in about 2 months

Data Analytics and Reporting ServicesThis subcontract for Data Analytics and Reporting Services focuses on the development and maintenance of a reporting framework for prime contractors working on projects for the Kentucky Cabinet for Health and Family Services. The scope of work includes the creation of customized reports to meet specific business needs and Open Records requests, the building of online dashboards, and the provision of training and guidance documentation for agency staff. Key deliverables for this engagement include monthly performance report cards and the implementation of custom dashboards. The project is categorized under NAICS code 541511 and is associated with the state of Kentucky, with a response deadline set for January 8, 2027.

Custom Computer Programming Services

POSTED

about 1 month ago

DEADLINE

in about 2 months

Systems Integration & Implementation Services (DDI)This subcontract for Systems Integration and Implementation Services focuses on the design, development, and implementation of a Contact Center as a Service platform for prime contractors supporting the Kentucky Cabinet for Health and Family Services. The project requires the integration of the platform with KYID and Active Directory through Azure Integration Services using RESTful web services, as well as the deployment of voice signature capabilities. All work must be executed following PMBOK and SDLC methodologies to ensure a structured delivery process. The selected provider is responsible for delivering a comprehensive project assessment, a detailed work plan, and a fully integrated system. This effort falls under NAICS code 541512 and is associated with the state of Kentucky. Interested parties should note the response deadline of January 8, 2027.

Computer Systems Design Services

POSTED

about 1 month ago

DEADLINE

in about 2 months

Contact Center Managed Services (Operational Staffing)This subcontract for Contact Center Managed Services involves providing full-scale operational staffing to support prime contractors on projects for the Kentucky Cabinet for Health and Family Services. The scope of work includes managing daily contact center operations and handling incidents for the Department for Community Based Services, Department of Medical Services, and Department for Public Health programs. To ensure service quality, the provider must perform quality assurance by reviewing at least 5% of all contacts and utilizing the CHFS Web Portals and KYID Helpdesk application. Key deliverables for this engagement include the delivery of managed call center operations, detailed staffing reports, and comprehensive quality assurance logs. The contract is categorized under NAICS code 561422 and is associated with the state of Kentucky. Interested parties should note the response deadline of January 8, 2027.

Telemarketing Bureaus and Other Contact Centers

POSTED

about 1 month ago

DEADLINE

in about 2 months

CCaaS Software Platform Provider (SaaS)This subcontract agreement establishes a partnership for the provision and hosting of a cloud-based Contact Center as a Service platform to support prime contractors working on projects for the Kentucky Cabinet for Health and Family Services. The selected provider is responsible for delivering a fully operational SaaS environment that integrates artificial intelligence and machine learning to power virtual agents and intelligent automation. To ensure regulatory compliance, the platform must be HIPAA-compliant and adhere to CMS standards to secure Medicaid federal funding. The scope of work includes the management of concurrent user licensing and the maintenance of a secure cloud infrastructure. This opportunity is categorized under NAICS code 518210 and is associated with the state of Kentucky. Interested parties should note the response deadline of January 8, 2027, to provide a solution that meets the technical and federal requirements of the agency.

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

about 1 month ago

DEADLINE

in about 2 months

RFP-758-2700000097-1 | Contact Center as a Service RFP

Solicitation # RFP-758-2700000097-1

The Commonwealth of Kentucky, through the Cabinet for Health and Family Services (CHFS), is soliciting proposals for a cloud-based Contact Center as a Service (CCaaS) platform. This comprehensive solution requires the vendor to provide and administer a full suite of core technologies, including IVR, VoIP-enabled telephony, multi-channel ACD, CTI, call and screen recording, workforce management, and a contact management system. The platform must support voice, email, chat, SMS, and TDD/TTY, while integrating advanced AI and machine learning for sentiment analysis and real-time knowledge retrieval. The project is divided into Design, Development, and Implementation (DDI) and Maintenance and Operations (M&O) phases, with the system expected to be fully operational within six to eight months of contract execution. The contract includes rigorous technical and regulatory requirements, mandating compliance with 45 CFR 95.617, HIPAA, and the HITECH Act, as well as Kentucky's Personal Information Security and Breach Investigation Procedures and Practices Act. Vendors must adhere to a strict Service Level Agreement (SLA) with defined Key Performance Indicators (KPIs) and financial penalties via Service Level Credits for performance failures. The cost structure covers an initial three-year term with optional renewals up to nine years, including licensing for 7,800 concurrent agents and 1,800 concurrent supervisors. Proposals are evaluated based on technical scores, cost, and potential oral demonstrations, with a minimum technical score of 60 percent required for further consideration.

Telemarketing Bureaus and Other Contact Centers

POSTED

about 1 month ago

DEADLINE

in about 2 months

Earlier notices in this NAICS code

Posted before this notice, open and closed

E-Rate Communications Services

Airport Community Schools

POSTED

about 1 month ago

CLOSED

Metro Ethernet Transport and Network Management

TELECOM448 - Telecommunications

POSTED

about 1 month ago

CLOSED

Telephony and Voice Infrastructure Management

Information Services

POSTED

about 2 months ago

CLOSED

about 1 month ago

Field Office Internet Services

Maine Department of Transportation

POSTED

about 2 months ago

CLOSED

Wireless Communications Equipment

Georgia Department of Transportation

POSTED

about 2 months ago

CLOSED

about 2 months ago

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 750+ contractors already using CLEATUS