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Telephony Infrastructure and Call Routing Supply

Active

International

Response Deadline11/16/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Oldham Metropolitan Borough Council

NAICS

517919 - All Other Telecommunications

Place of Performance

GBR

Set-Aside

NONE

Documents

This scope was carved out of DN831015.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service

AI Contract Breakdown

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Timeline

PostedOct 18

subcontract

Response DeadlineNov 16

Submission deadline

Response Deadline

11/16/2026, 05:00:00 PM UTCin 29 days

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Organization & Contact Information

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AgencyOldham Metropolitan Borough Council

ContactsNo contacts available

OfficeN/A

Organization / AgencyOldham Metropolitan Borough Council

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies and maintains technical communication infrastructure for prime contractors on Oldham Metropolitan Borough Council projects. Configures VoIP lines, IVR, and queuing systems to route emergency calls. Employs cloud-based contact center software (CCaaS) or PBX hardware with call recording tools. Ensures GDPR compliance for sensitive caller data. Delivers a functional, reliable telephony link and routing system.

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More opportunities from Oldham Metropolitan Borough Council

Same awarding agency

Out-of-Hours Emergency Housing Telephone Support Services

Other Individual and Family Services

POSTED

about 6 hours ago

DEADLINE

For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service

Solicitation # DN831015

Oldham Metropolitan Borough Council is seeking a contractor for solicitation DN831015 to provide a telephone-based Out of Hours Emergency Homelessness Support Service. This service is designed to ensure the Local Authority meets its statutory legal requirements by providing emergency housing advice and support to households at risk of homelessness outside of standard operating hours. The required coverage includes overnight support from 5pm to 9am Monday through Friday, and 24-hour support on Saturdays, Sundays, and bank holidays. The contract is scheduled for an initial term from January 1, 2027, to December 31, 2030, with the possibility of two one-year extensions through December 31, 2032, contingent upon performance levels. The estimated annual spend is approximately 125,000 GBP, with a total estimated value of 750,000 GBP including VAT. This procurement is particularly suitable for small and medium-sized enterprises as well as voluntary, community, and social enterprises. Tenders must be submitted electronically via the ProContract portal by November 16, 2026.

Other Community Housing Services

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