For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service

Oldham Metropolitan Borough Council is seeking a contractor for solicitation DN831015 to provide a telephone-based Out of Hours Emergency Homelessness Support Service. This service is designed to ensure the Local Authority meets its statutory legal requirements by providing emergency housing advice and support to households at risk of homelessness outside of standard operating hours. The required coverage includes overnight support from 5pm to 9am Monday through Friday, and 24-hour support on Saturdays, Sundays, and bank holidays. The contract is scheduled for an initial term from January 1, 2027, to December 31, 2030, with the possibility of two one-year extensions through December 31, 2032, contingent upon performance levels. The estimated annual spend is approximately 125,000 GBP, with a total estimated value of 750,000 GBP including VAT. This procurement is particularly suitable for small and medium-sized enterprises as well as voluntary, community, and social enterprises. Tenders must be submitted electronically via the ProContract portal by November 16, 2026.