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Workforce Management System Configuration

Open

State & Local

Response Deadline01/29/2027, 03:30:00 PM EST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity involves the configuration and deployment of Workforce Management tools for prime contractors supporting Commonwealth of Kentucky government projects. The primary objective is to implement a fully configured Workforce Management module within a CCaaS ecosystem, specifically focusing on the setup of scheduling, forecasting, and agent performance tracking modules based on established contact center staffing models. The project is categorized under NAICS code 541511 and is associated with the state of Kentucky. Interested parties should note that the solicitation was posted on November 9, 2026, with a response deadline set for January 29, 2027. Further details and submission processes can be accessed through the Kentucky Vendor Services portal.

General Info

Agency

Kentucky → Frankfort, KY

NAICS

541511 - Custom Computer Programming Services

Place of Performance

Other, KY, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP-758-2700000097-2.

The full solicitation package (16 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP-758-2700000097-2 | Contact Center as a Service RFP

AI Contract Breakdown

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Timeline

PostedNov 9

subcontract

Response DeadlineJan 29

Submission deadline

Response Deadline

01/29/2027, 03:30:00 PM ESTin 3 months

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Organization & Contact Information

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AgencyKentucky → Frankfort, KY

ContactsNo contacts available

OfficeN/A

Organization / AgencyKentucky → Frankfort, KY

Office AddressN/A

ContactsNo contact information available

Full Description

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Configures and deploys Workforce Management (WFM) tools for prime contractors on Commonwealth of Kentucky government projects. Sets up scheduling, forecasting, and agent performance tracking modules within the CCaaS ecosystem using contact center staffing models. Delivers a configured Workforce Management module.

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