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AI Virtual Receptionist / Voice Agent

Open

State & Local

Response Deadline12/02/2026, 02:00:00 PM EST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract involves the supply and configuration of an AI-driven virtual receptionist for prime contractors working on Town of Holden UCaaS projects in Massachusetts. The selected provider will deploy an AI voice agent utilizing Natural Language Processing and advanced voice synthesis and recognition tools to manage incoming calls for the main Town phone line. The scope of work requires the seamless integration of the AI agent with the primary UCaaS platform to ensure a fully functional virtual receptionist is active on the main Town number. This project falls under NAICS code 541511 and is centered in Holden, Massachusetts, with a response deadline of December 2, 2026.

General Info

Agency

Massachusetts → Town of Holden

NAICS

541511 - Custom Computer Programming Services

Place of Performance

Main St Holden, MA, 01520, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-25-1281-HOLDN-HOLDN-135152.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP HOL-27-01 - Cloud-Hosted Phone System (UCaaS)

AI Contract Breakdown

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Timeline

PostedNov 9

subcontract

Response DeadlineDec 2

Submission deadline

Response Deadline

12/02/2026, 02:00:00 PM ESTin 22 days

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Organization & Contact Information

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AgencyMassachusetts → Town of Holden

ContactsNo contacts available

OfficeN/A

Organization / AgencyMassachusetts → Town of Holden

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies and configures an AI-driven virtual receptionist for prime contractors on Town of Holden UCaaS projects. Deploys an AI voice agent to handle incoming calls for the main Town line using Natural Language Processing (NLP) and AI voice synthesis/recognition tools. Integrates the AI agent with the primary UCaaS platform. Delivers a functional AI virtual receptionist active on the main Town phone number.

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