Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, November 11 at 2:00 PM ET

Register Free →

Search

Top

Back to Contracts

Cloud Communications Platform (UCaaS) Provider

Open

State & Local

Response Deadline12/02/2026, 02:00:00 PM EST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

This subcontract agreement establishes a partnership for the provision and hosting of a cloud-based telephony platform to support prime contractors on Town of Holden UCaaS projects. The selected provider is responsible for delivering an active, hosted phone system equipped with 195 full-user licenses, which include SIP trunking and unlimited calling within the United States and Canada. To ensure high availability and reliability, the platform must be hosted across at least two geographically separate data centers located within the U.S. The contract mandates an automatic failover mechanism and a financially backed uptime service level agreement of at least 99.99 percent per month. Performance of these services will be centered in Holden, Massachusetts.

General Info

Agency

Massachusetts → Town of Holden

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Main St Holden, MA, 01520, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-25-1281-HOLDN-HOLDN-135152.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP HOL-27-01 - Cloud-Hosted Phone System (UCaaS)

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedNov 9

subcontract

Response DeadlineDec 2

Submission deadline

Response Deadline

12/02/2026, 02:00:00 PM ESTin 22 days

Ready to pursue this opportunity?

Get full access to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyMassachusetts → Town of Holden

ContactsNo contacts available

OfficeN/A

Organization / AgencyMassachusetts → Town of Holden

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Supplies and hosts a cloud-based telephony platform for prime contractors on Town of Holden UCaaS projects. Provisions a platform hosted in at least two geographically separate U.S. data centers with automatic failover and a financially backed uptime SLA of at least 99.99% per month. Provides 195 full-user licenses including SIP trunking and unlimited U.S./Canada calling. Delivers an active, hosted phone system with 195 active user licenses.

Similar Contracts

Same NAICS industry code

End-User IT Outsourcing Services

Solicitation # COOP2026SOL-00009

The Texas Department of Information Resources (DIR) is soliciting responses for a Master Cooperative Contract to provide End-User IT Outsourcing Services to DIR customers. This solicitation, COOP2026SOL-00009, covers several technology categories, including End-User IT Management, IT Asset Management (ITAM), Desktop Outsourcing and Management, and Integrated IT and Facility Support, along with various miscellaneous services such as digital workplace and mobility support. The contract features an initial term of up to two years, with options for one two-year renewal and one one-year renewal, plus a possible final twelve-month extension at DIR's discretion. As a Master Cooperative Contract, it has an initial value of zero dollars, with specific pricing and deliverables to be negotiated directly between individual customers and the successful respondent through separate Statements of Work. Evaluation is based on a best-value determination, with 60% of the weighted score derived from the Contract Marketing and Customer Support Plan and 40% from Service Delivery and Qualifications. Respondents must pass several mandatory criteria, including financial stability via Dun and Bradstreet, administrative compliance with subcontracting plans, and strict adherence to accessibility standards such as WCAG 2.1 AA and Revised Section 508. Required submissions include a Response Certification Form, a detailed service delivery narrative, and accessibility documentation. The contract also mandates compliance with various state and federal regulations, including the Texas Prompt Payment Act, the Buy America Act, and Equal Employment Opportunity laws, while requiring vendors to maintain robust cybersecurity measures and data encryption standards.

Department of Information Resources

POSTED

about 17 hours ago

DEADLINE

ISAC - DotCMS Subscription and Support

Solicitation # 27-691ISAC-GENCO-B-54821

The State of Illinois, through the INFOTECH691 Information Technology agency, is soliciting a contract for DotCMS Subscription and Support under solicitation number 27-691ISAC-GENCO-B-54821. This procurement is managed by the State of Illinois Chief Procurement Office General Services, with a response deadline of November 13, 2026. The contract is governed by the State of Illinois Standard Terms and Conditions V.23.2 and is subject to the availability of funds. Key legal compliance requirements include adherence to the Illinois Freedom of Information Act and specific employment tax credit regulations. The vendor is required to maintain a Certificate of Insurance naming the State as additionally insured, with a thirty-day notice period required for any modifications or cancellations. Performance must be carried out by trained and competent personnel, and any work performed on State premises must follow designated hours. Invoicing is generally expected upon contract completion, though it may be tied to specific milestones, and all invoices for services through June 30 must be submitted by July 31. The State retains the right to inspect and accept all supplies and services and may terminate the contract immediately if the vendor's actions jeopardize health, safety, or property.

INFOTECH691 - Information Technology

POSTED

about 17 hours ago

DEADLINE

TX-RAMP Certified Data Hosting/ManagementThis subcontract opportunity with the Texas Health and Human Services Commission involves providing a secure technical environment for the management and reporting of IDR data for prime contractors. The selected provider will deliver a certified hosting environment and data access platform designed for the storage and transmission of sensitive health data in strict accordance with the HHS Data Use Agreement. A critical requirement for this engagement is that the provider must obtain TX-RAMP Level 2 Certification before the contract is awarded. Interested parties should note that the response deadline is December 10, 2026, and the project falls under NAICS code 518210.

Health and Human Services Commission

POSTED

about 18 hours ago

DEADLINE

in about 1 month

Enterprise GRC for TSTC

Solicitation # 64

Texas State Technical College (TSTC) is soliciting proposals under RFP 64 for a qualified supplier to provide and implement an Enterprise Governance, Risk, and Compliance (GRC) Platform. The objective is to centralize institutional governance, audit, risk management, and compliance tracking across various departments, including Internal Audit, Legal, IT Security, and Environmental Risk Management. The required solution must feature automated workflows, AI-powered search for document lifecycle management, and seamless integration with existing TSTC systems such as Workday, Google Workspace, and Microsoft 365. The scope of work encompasses the delivery of the platform, implementation planning, configuration, staff training, and ongoing technical support across statewide locations. Suppliers must demonstrate strict adherence to security and accessibility standards, including TX-RAMP certification, FERPA safeguards, WCAG 2.1 AA, and Texas Administrative Code Chapters 206 and 213. Technical requirements include support for single sign-on, multi-factor authentication, and role-based access control. Proposals will be ranked based on support and service capability, security and functional integration, cost-effectiveness, and proven experience within the higher education or public sector. Interested parties must submit their proposals through the Strategic Sourcing portal, providing a transparent pricing model and at least three relevant client references.

Texas State Technical College System

POSTED

about 18 hours ago

DEADLINE

in about 6 hours

Managed SATCOM Services (MSP)The Managed SATCOM Services (MSP) subcontract involves providing critical operations and maintenance for satellite communications capabilities supporting prime contractors on NATO Communications and Information Agency projects. Based in Belgium, the scope of work focuses on managing daily network operations, monitoring, and service restoration through Network Operations Center facilities, specifically designed to maintain functionality within contested environments. The primary objective is to ensure committed availability and rapid activation of services while delivering continuous performance reports. This effort falls under NAICS code 518210 and is associated with the Bureau of Industry and Security within the Department of Commerce. Interested parties should note the response deadline of December 3, 2026.

Bureau Of Industry And Security

POSTED

DEADLINE

Communications and Information Capabilities Secure Software-as-a-Service (SaaS) Data Platform Support Services

Solicitation # RFI_CIC_SaaS_CBP_FY2027

U.S. Customs and Border Protection is conducting market research through a Request for Information to identify commercial capabilities for secure Software-as-a-Service SaaS data platform support services. This initiative supports the Communications and Information Capabilities Program, which provides the U.S. Border Patrol with critical information management, data sharing, and analytics to secure national borders. The government is seeking scalable, configurable solutions that minimize custom development while providing comprehensive support for platform implementation, administration, data integration, and governance. A key focus of the requirement is ensuring interoperability and secure information sharing with the Homeland Security Information Network. The anticipated scope of services includes end-to-end platform management, from initial configuration and tenant administration to data engineering and cybersecurity compliance. Vendors are expected to provide expertise in role-based access control, multi-factor authentication, and FedRAMP-authorized environments to meet Department of Homeland Security security standards. The government is requesting detailed information on technical approaches, staffing models, pricing structures, and service-level recommendations. Responses must be submitted by November 10, 2026, and include a completed vendor data form and a capability statement not exceeding six pages.

Air And Marine Contracting Division

POSTED

DEADLINE

in about 7 hours

Enterprise Cloud Support Services

Solicitation # N0018926RL011

Solicitation N0018926RL011 is a request for quote for a multiple award firm-fixed price indefinite-delivery, indefinite-quantity contract to provide Enterprise Cloud and Network Operations and Management Support Services for the Naval Network Warfare Command. This total small business set-aside under NAICS 518210 has a contract ceiling of 99,000,000.00 dollars. The period of performance runs from January 1, 2027, through June 30, 2032, consisting of a five-year ordering period and a six-month option. The scope of work involves the continuous operation, sustainment, management, and defense of enterprise cloud and network systems, specifically focusing on Microsoft Azure, M365, and multi-cloud integration across IL5 and IL6 environments. Key requirements include cybersecurity defense based on zero trust principles, SD-WAN operations, and the implementation of records management capabilities to meet Department of the Navy data retention and e-Discovery requirements. The government will utilize an integrated best-value award decision, where non-price factors are considered significantly more important than price. Evaluation factors include a mandatory verification of a Top Secret Facility Security Clearance and an assessment of past performance. Technical requirements necessitate a workforce with Secret and Top Secret clearances across 16 labor positions, including project managers, cloud engineers, and e-discovery administrators. Performance will be monitored via a Quality Assurance Surveillance Plan with specific acceptable quality levels for progress reports, invoicing, and overall performance. Proposals must be submitted in two separate volumes, one for non-price factors and one for price, with a final response deadline of November 12, 2026.

Navsup Flt Logistics Ctr Norfolk

POSTED

DEADLINE

in about 1 month

Послуги із заміни в ЄДЕБО користувача уповноваженого суб’єкта з доступом із використання динамічних бібліотек Код ДК 021:2015 – 72320000-4 – Послуги, пов'язані з базами даних.

Solicitation # UA-2026-11-09-006175-a

This solicitation, issued by Yuriy Fedkovych Chernivtsi National University, seeks database services specifically for the replacement of an authorized user within the Unified State Electronic Database on Education (EDEBO) using dynamic libraries. The procurement falls under the CPV code 72320000-4 and is managed by the Government of Ukraine. The technical administration of the database is overseen by the state enterprise Inforisurs under the Ministry of Education and Science of Ukraine. This administrative body is responsible for the creation, modernization, and maintenance of the software, ensuring data protection, and managing access rights to the registries and open data search systems.

Чернівецький національний університет імені Юрія Федьковича

POSTED

DEADLINE

Pexip Private Instance (PPI) Hosting ProviderThis subcontract opportunity is for a Pexip Private Instance hosting provider to support prime contractors on projects for the County of Los Angeles Internal Services Department. The selected provider must be an authorized Pexip partner capable of delivering Pexip-hosted Infinity solutions. The primary objective is to provision and maintain a fully functional Pexip Private Instance with 100 ports to ensure the necessary capacity for concurrent users and participants. The project will be performed in Los Angeles, California, under NAICS code 518210. Interested parties must submit their responses by the deadline of December 3, 2026. This engagement focuses on the delivery of a scalable and reliable hosted environment to meet the specific communication infrastructure needs of the agency.

Internal Services Department

POSTED

DEADLINE

Traffic Count SaaS Hosting and Software MaintenanceThis subcontract for the State of Maine Department of Transportation involves the provision and hosting of a cloud-based software platform designed for prime contractors managing traffic data projects. The scope of work includes supplying software licenses for traffic monitoring and maintaining a SaaS environment to support Continuous Count Sites and Short Duration Count programs. A critical component of the contract is the generation of TMAS and HPMS reports in strict adherence to Federal Highway Administration reporting standards. The selected provider is responsible for delivering the necessary cloud hosting infrastructure and ongoing technical support to ensure an active and stable environment. This procurement falls under NAICS code 518210 and is managed by the State of Maine's transportation agency. Interested parties must respond by December 1, 2026.

POSTED

DEADLINE

RFP for Traffic Count Software as a Service (SaaS)

Solicitation # 202610171

The State of Maine Department of Transportation is soliciting proposals for a Traffic Count Software as a Service (SaaS) solution to support its Traffic Monitoring Section. The software will manage data for two primary programs: Continuous Count Sites, which operate year-round, and Short Duration Count, which operates from April through November. The scope of work includes hosting services for software licenses and maintenance, as well as implementation services covering configuration, data conversion, deployment testing, training, and systems integration. The solution must provide functionality for traffic count polling, quality control, scheduling, and the generation of required federal and departmental reports, while also supporting historical record keeping and equipment tracking. Proposals will be evaluated on a 100-point scale based on best value, with the cost proposal accounting for 25 points and the remaining points allocated to organization qualifications and proposed services via a consensus scoring approach. The Department may request 90-minute webinar demonstrations from top-scoring bidders to clarify functionality. The anticipated contract includes an initial period of performance covering the 2027 through 2030 count seasons, with two optional renewal periods. Payment terms are net 30. Bidders must submit their proposals through the Vendor Self Service system by December 1, 2026, and must provide a Responsible Bidder Certification and a Certificate of Insurance.

POSTED

DEADLINE

RFP HOL-27-01 - Cloud-Hosted Phone System (UCaaS)

Solicitation # BD-25-1281-HOLDN-HOLDN-135152

The Town of Holden is soliciting proposals for a cloud-hosted phone system (UCaaS) to support approximately 195 IP phone users and 38 analog devices across various town and member-town sites. The contract is for a three-year term and requires a fully cloud-hosted platform distributed across at least two geographically separate U.S. data centers with automatic failover. Key technical requirements include a financially backed uptime SLA of at least 99.99 percent, encryption of data both in transit and at rest, and hardware that is ADA-accessible and hearing-aid compatible. The selected contractor will also be responsible for managing all number porting from the current carrier, Uniti, and providing two on-site training sessions at Town Hall. Proposals must be submitted as sealed paper documents delivered to the Office of the Town Manager by December 2, 2026, at 2:00 p.m., with no electronic submissions permitted. Submissions must be split into two separate envelopes: a Technical Proposal containing attachments A through E, and a Price Proposal containing only Attachment F. Evaluation is based on the total three-year cost, provided the proposer meets all mandatory minimum criteria. System acceptance and final payment of one-time charges are contingent upon the system operating for 30 days after final cutover without unresolved Priority 1 or 2 issues.

POSTED

DEADLINE

More opportunities from Massachusetts → Town of Holden

Same awarding agency

Number Porting & Carrier CoordinationThis subcontract for the Town of Holden in Massachusetts focuses on the management and execution of phone number porting for UCaaS projects. The selected provider will coordinate directly with the current carrier, Uniti, to migrate existing phone numbers to a new platform utilizing regulatory documentation and carrier porting portals. The primary objective is to ensure the successful transfer of all municipal phone numbers while maintaining minimal downtime in accordance with FCC porting regulations. The project is categorized under NAICS code 519120 and will be performed in Holden, Massachusetts. Interested parties should note that the response deadline is December 2, 2026, following a posting date of November 9, 2026. This role serves as a critical support function for prime contractors to ensure seamless communication continuity for the town during its platform transition.

Libraries and Archives

POSTED

DEADLINE

Analog Device & Fax Integration ServicesThis subcontract for the Town of Holden in Massachusetts focuses on the supply and integration of licenses for analog devices and fax machines as part of larger UCaaS projects. The scope of work involves providing 38 licenses for common-area phones, fax machines, or analog devices, and configuring Analog Telephone Adapters to ensure legacy hardware is successfully bridged to the cloud platform. The project utilizes Fax-to-Email gateways to deliver 38 fully operational analog and fax connections integrated into the cloud system. Performance of these services will take place in Holden, Massachusetts, with a response deadline set for December 2, 2026.

Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing

POSTED

DEADLINE

AI Virtual Receptionist / Voice AgentThis subcontract involves the supply and configuration of an AI-driven virtual receptionist for prime contractors working on Town of Holden UCaaS projects in Massachusetts. The selected provider will deploy an AI voice agent utilizing Natural Language Processing and advanced voice synthesis and recognition tools to manage incoming calls for the main Town phone line. The scope of work requires the seamless integration of the AI agent with the primary UCaaS platform to ensure a fully functional virtual receptionist is active on the main Town number. This project falls under NAICS code 541511 and is centered in Holden, Massachusetts, with a response deadline of December 2, 2026.

Custom Computer Programming Services

POSTED

DEADLINE

Earlier notices in this NAICS code

Posted before this notice, open and closed

C004554 - Empire AI - Joinder Agreement

Solicitation # 2140664

State University of New York (SUNY)

POSTED

DEADLINE

Transact-Federal Programs

Solicitation # SRC0000037601

Alabama State Department of Education, Federal Programs

POSTED

DEADLINE

in about 22 hours

Website Provider

Solicitation # 205-10132026

BRUSHY CREEK MUNICIPAL UTILITY DISTRICT

POSTED

DEADLINE

Cloud Infrastructure and Hosting Services

FINADMIN494 - Finance & Administration

POSTED

DEADLINE

in about 1 month

Enterprise Email and SMS Communications Platform (SaaS)

Department of Natural Resources

POSTED

DEADLINE

Digital Communications Software

Solicitation # 46200-eRFP-002166-2027

Department of Natural Resources

POSTED

DEADLINE

Learning Management System

Solicitation # ITN 26/27-27

Department of Revenue

POSTED

DEADLINE

UB-27-AS-05 Digital Asset Management (DAM) Platform

Solicitation # UB-27-AS-05

University of Baltimore

POSTED

DEADLINE

Survey Implementation and Data Collection Provider

Budget and Strategic Planning

POSTED

DEADLINE

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 750+ contractors already using CLEATUS