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Number Porting & Carrier Coordination

Open

State & Local

Response Deadline12/02/2026, 02:00:00 PM EST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for the Town of Holden in Massachusetts focuses on the management and execution of phone number porting for UCaaS projects. The selected provider will coordinate directly with the current carrier, Uniti, to migrate existing phone numbers to a new platform utilizing regulatory documentation and carrier porting portals. The primary objective is to ensure the successful transfer of all municipal phone numbers while maintaining minimal downtime in accordance with FCC porting regulations. The project is categorized under NAICS code 519120 and will be performed in Holden, Massachusetts. Interested parties should note that the response deadline is December 2, 2026, following a posting date of November 9, 2026. This role serves as a critical support function for prime contractors to ensure seamless communication continuity for the town during its platform transition.

General Info

Agency

Massachusetts → Town of Holden

NAICS

519120 - Libraries and Archives

Place of Performance

Main St Holden, MA, 01520, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-25-1281-HOLDN-HOLDN-135152.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP HOL-27-01 - Cloud-Hosted Phone System (UCaaS)

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Timeline

PostedNov 9

subcontract

Response DeadlineDec 2

Submission deadline

Response Deadline

12/02/2026, 02:00:00 PM ESTin 22 days

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Organization & Contact Information

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AgencyMassachusetts → Town of Holden

ContactsNo contacts available

OfficeN/A

Organization / AgencyMassachusetts → Town of Holden

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs the management and execution of phone number porting for prime contractors on Town of Holden UCaaS projects. Coordinates with the current carrier (Uniti) to migrate existing numbers to the new platform using carrier porting portals and regulatory documentation. Ensures minimal downtime per FCC porting regulations. Delivers the successful transfer of all Town phone numbers to the new UCaaS provider.

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Same awarding agency

Analog Device & Fax Integration ServicesThis subcontract for the Town of Holden in Massachusetts focuses on the supply and integration of licenses for analog devices and fax machines as part of larger UCaaS projects. The scope of work involves providing 38 licenses for common-area phones, fax machines, or analog devices, and configuring Analog Telephone Adapters to ensure legacy hardware is successfully bridged to the cloud platform. The project utilizes Fax-to-Email gateways to deliver 38 fully operational analog and fax connections integrated into the cloud system. Performance of these services will take place in Holden, Massachusetts, with a response deadline set for December 2, 2026.

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RFP HOL-27-01 - Cloud-Hosted Phone System (UCaaS)

Solicitation # BD-25-1281-HOLDN-HOLDN-135152

The Town of Holden is soliciting proposals for a cloud-hosted phone system (UCaaS) to support approximately 195 IP phone users and 38 analog devices across various town and member-town sites. The contract is for a three-year term and requires a fully cloud-hosted platform distributed across at least two geographically separate U.S. data centers with automatic failover. Key technical requirements include a financially backed uptime SLA of at least 99.99 percent, encryption of data both in transit and at rest, and hardware that is ADA-accessible and hearing-aid compatible. The selected contractor will also be responsible for managing all number porting from the current carrier, Uniti, and providing two on-site training sessions at Town Hall. Proposals must be submitted as sealed paper documents delivered to the Office of the Town Manager by December 2, 2026, at 2:00 p.m., with no electronic submissions permitted. Submissions must be split into two separate envelopes: a Technical Proposal containing attachments A through E, and a Price Proposal containing only Attachment F. Evaluation is based on the total three-year cost, provided the proposer meets all mandatory minimum criteria. System acceptance and final payment of one-time charges are contingent upon the system operating for 30 days after final cutover without unresolved Priority 1 or 2 issues.

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