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CCaaS Software Platform Provider (SaaS)

Active

State & Local

Response Deadline01/08/2027, 08:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract agreement establishes a partnership for the provision and hosting of a cloud-based Contact Center as a Service platform to support prime contractors working on projects for the Kentucky Cabinet for Health and Family Services. The selected provider is responsible for delivering a fully operational SaaS environment that integrates artificial intelligence and machine learning to power virtual agents and intelligent automation. To ensure regulatory compliance, the platform must be HIPAA-compliant and adhere to CMS standards to secure Medicaid federal funding. The scope of work includes the management of concurrent user licensing and the maintenance of a secure cloud infrastructure. This opportunity is categorized under NAICS code 518210 and is associated with the state of Kentucky. Interested parties should note the response deadline of January 8, 2027, to provide a solution that meets the technical and federal requirements of the agency.

General Info

Agency

Kentucky → Frankfort, KY

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Other, KY, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP 758 2700000097.

The full solicitation package (14 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP-758-2700000097-1 | Contact Center as a Service RFP

AI Contract Breakdown

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Timeline

PostedOct 1

subcontract

Response DeadlineJan 8

Submission deadline

Response Deadline

01/08/2027, 08:30:00 PM UTCin 3 months

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Organization & Contact Information

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AgencyKentucky → Frankfort, KY

ContactsNo contacts available

OfficeN/A

Organization / AgencyKentucky → Frankfort, KY

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies and hosts a cloud-based CCaaS platform for prime contractors on Kentucky Cabinet for Health and Family Services (CHFS) projects. Provides a HIPAA-compliant cloud environment, implements AI and Machine Learning for virtual agents and intelligent automation, and manages concurrent user licensing. Ensures compatibility with CMS standards for Medicaid federal funding. Delivers a fully operational, hosted CCaaS platform.

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RFP-758-2700000097-1 | Contact Center as a Service RFP

Solicitation # RFP 758 2700000097

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