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Systems Integration & Implementation Services (DDI)

Active

State & Local

Response Deadline01/08/2027, 08:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Systems Integration and Implementation Services focuses on the design, development, and implementation of a Contact Center as a Service platform for prime contractors supporting the Kentucky Cabinet for Health and Family Services. The project requires the integration of the platform with KYID and Active Directory through Azure Integration Services using RESTful web services, as well as the deployment of voice signature capabilities. All work must be executed following PMBOK and SDLC methodologies to ensure a structured delivery process. The selected provider is responsible for delivering a comprehensive project assessment, a detailed work plan, and a fully integrated system. This effort falls under NAICS code 541512 and is associated with the state of Kentucky. Interested parties should note the response deadline of January 8, 2027.

General Info

Agency

Kentucky → Frankfort, KY

NAICS

541512 - Computer Systems Design Services

Place of Performance

Other, KY, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP 758 2700000097.

The full solicitation package (14 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP-758-2700000097-1 | Contact Center as a Service RFP

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Timeline

PostedOct 1

subcontract

Response DeadlineJan 8

Submission deadline

Response Deadline

01/08/2027, 08:30:00 PM UTCin 3 months

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Organization & Contact Information

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AgencyKentucky → Frankfort, KY

ContactsNo contacts available

OfficeN/A

Organization / AgencyKentucky → Frankfort, KY

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs Design, Development, and Implementation (DDI) of a CCaaS platform for prime contractors on Kentucky Cabinet for Health and Family Services (CHFS) projects. Integrates CCaaS with KYID and AD via Azure Integration Services (AIS) using RESTful web services and implements voice signature capabilities. Follows PMBOK/SDLC methodologies. Delivers project assessment, work plan, and a fully integrated system.

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RFP-758-2700000097-1 | Contact Center as a Service RFP

Solicitation # RFP 758 2700000097

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