General Information Technology Services

The City of Zephyrhills, Florida, is soliciting proposals for comprehensive general information technology support and managed services under solicitation 2026-008. The selected consultant will supplement the City Information Technology Department by providing enterprise network, cybersecurity, cloud, systems, telecommunications, endpoint, backup, monitoring, and help desk services for both City and Police facilities. Key technical requirements include the provision of a specialized staffing plan featuring roles such as a Systems and Cloud Architect, Senior Network and Security Engineer, and Microsoft 365 Administrator. The vendor must be a WatchGuard Gold Partner or higher, a Microsoft partner, and a 3CX Partner. Critical performance standards include immediate remote response for critical issues and on-site response within two hours. Personnel assigned to Police or criminal justice environments must maintain FDLE CJIS background fingerprinting and certifications. The selection process is a multi-stage evaluation based on professional qualifications, where written responses are scored to create a short list of three firms for interviews. Final selection is based on the Evaluation Committee's ranking, with negotiations beginning with the top-ranked vendor. In the event of a tie, minority or female-owned firms are ranked higher. The contract is a cooperative purchase agreement subject to annual legislative fund appropriations. Vendors must comply with various regulatory standards, including the Americans with Disabilities Act, the Civil Rights Act of 1964 and 1968, and the Defense Department's requirements for covered telecommunications equipment. Required submission materials include a detailed technical approach, financial responsibility statements, and specific affidavits regarding human trafficking and foreign countries of concern.