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Endpoint Management and Help Desk Services

Open
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of 2026-008.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

General Information Technology Services

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Timeline

Posted

subcontract

Response Deadline

Submission deadline

Response Deadline

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Organization & Contact Information

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AgencyFlorida → Information Technology
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides Tier 1 and Tier 2 technical support and endpoint device management for prime contractors on City of Zephyrhills projects. Manages ticketing systems and performs on-site troubleshooting with a two-hour response time for critical issues at City and Police facilities. Requires FDLE CJIS background fingerprinting. Delivers resolved support tickets and maintained endpoint device health.

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Same NAICS industry code

NAICS: 541519
New
International
Mise en place d'un contrat de marchés ouverts pour des Service de support informatique This tender has been posted through the UNOPS eSourcing system. / Cet avis a été publié au moyen du système eSourcing de l'UNOPS. / Esta licitación ha sido publicada us
Solicitation # RFQ/2026/65323
UNOPS is soliciting quotations for the establishment of an open market contract to provide comprehensive IT support services for its operations in Tunisia. The scope of work includes hardware maintenance for PCs and peripherals, software installation and configuration, network connectivity management, IT security audits, and the maintenance of camera surveillance systems. Key performance requirements include a weekly preventive maintenance visit, corrective interventions for equipment failure, and the provision of a technical team featuring at least one IT professional with five years of experience. The selected contractor must be capable of initiating services within 48 hours of contract signing. The contract is governed by UNOPS General Conditions, requiring the contractor to maintain all-risk, workers' compensation, and general liability insurance. Payments are processed within 30 calendar days of invoice receipt following the acceptance of services. Deliveries are specified as DAP at the UNOPS Tunisia office in Tunis. Interested suppliers must submit their proposals via the UNOPS eSourcing system, providing a complete set of required annexes, including a technical proposal, price schedule, and evidence of prior experience. UNOPS reserves the right to adjust service quantities by up to 20% and may extend the contract validity for an additional 12 months under the same terms.
UNOPS

POSTED

about 20 hours ago

DEADLINE

N/A
View Details

More opportunities from Florida → Information Technology

Same awarding agency

New
SLED
General Information Technology Services
Solicitation # 2026-008
The City of Zephyrhills, Florida, is soliciting proposals for comprehensive general information technology support and managed services under solicitation 2026-008. The selected consultant will supplement the City Information Technology Department by providing enterprise network, cybersecurity, cloud, systems, telecommunications, endpoint, backup, monitoring, and help desk services for both City and Police facilities. Key technical requirements include the provision of a specialized staffing plan featuring roles such as a Systems and Cloud Architect, Senior Network and Security Engineer, and Microsoft 365 Administrator. The vendor must be a WatchGuard Gold Partner or higher, a Microsoft partner, and a 3CX Partner. Critical performance standards include immediate remote response for critical issues and on-site response within two hours. Personnel assigned to Police or criminal justice environments must maintain FDLE CJIS background fingerprinting and certifications. The selection process is a multi-stage evaluation based on professional qualifications, where written responses are scored to create a short list of three firms for interviews. Final selection is based on the Evaluation Committee's ranking, with negotiations beginning with the top-ranked vendor. In the event of a tie, minority or female-owned firms are ranked higher. The contract is a cooperative purchase agreement subject to annual legislative fund appropriations. Vendors must comply with various regulatory standards, including the Americans with Disabilities Act, the Civil Rights Act of 1964 and 1968, and the Defense Department's requirements for covered telecommunications equipment. Required submission materials include a detailed technical approach, financial responsibility statements, and specific affidavits regarding human trafficking and foreign countries of concern.

POSTED

about 9 hours ago

DEADLINE

in 28 days
View Details

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