Mise en place d'un contrat de marchés ouverts pour des Service de support informatique This tender has been posted through the UNOPS eSourcing system. / Cet avis a été publié au moyen du système eSourcing de l'UNOPS. / Esta licitación ha sido publicada us

UNOPS is soliciting quotations for the establishment of an open market contract to provide comprehensive IT support services for its operations in Tunisia. The scope of work includes hardware maintenance for PCs and peripherals, software installation and configuration, network connectivity management, IT security audits, and the maintenance of camera surveillance systems. Key performance requirements include a weekly preventive maintenance visit, corrective interventions for equipment failure, and the provision of a technical team featuring at least one IT professional with five years of experience. The selected contractor must be capable of initiating services within 48 hours of contract signing. The contract is governed by UNOPS General Conditions, requiring the contractor to maintain all-risk, workers' compensation, and general liability insurance. Payments are processed within 30 calendar days of invoice receipt following the acceptance of services. Deliveries are specified as DAP at the UNOPS Tunisia office in Tunis. Interested suppliers must submit their proposals via the UNOPS eSourcing system, providing a complete set of required annexes, including a technical proposal, price schedule, and evidence of prior experience. UNOPS reserves the right to adjust service quantities by up to 20% and may extend the contract validity for an additional 12 months under the same terms.