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Secure 24/7 Telephony and SMS Platform Provider

Active
International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Secure 24/7 Telephony and SMS Platform Provider subcontract supports prime contractors on Ministry of Forests well-being projects within the Province of British Columbia. The selected provider is responsible for supplying and maintaining a secure, multi-channel communication infrastructure that includes toll-free telephone numbers, SMS/text messaging gateways, and dedicated email services. To ensure reliability and security, the contract mandates 24/7/365 uptime and requires the provider to hold ISO/IEC 27001 certification while remaining compliant with all Province of BC IM/IT standards. This opportunity was posted on October 15, 2026, with a response deadline of November 17, 2026. Falling under NAICS code 517919, the contract focuses on delivering a highly available and operational technical framework to facilitate essential communications for the agency's specific project goals.

General Info

Secure 24/7 telephony, SMS, and email services for BC Ministry of Forests projects.

Documents

This scope was carved out of OT27WHQ0621.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

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Well-Being Support Line

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Organization & Contact Information

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AgencyProvince of British Columbia → Ministry of Forests
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Supplies and maintains technical infrastructure for prime contractors on Ministry of Forests well-being projects. Provisions toll-free telephone numbers, SMS/text messaging gateways, and dedicated secure email services with 24/7/365 uptime. Requires ISO/IEC 27001 certification and compliance with Province of BC IM/IT standards. Delivers an operational, secure, and available multi-channel communication platform.

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The Ministry of Forests for the Province of British Columbia is soliciting proposals for a Well-Being Support Line under solicitation number OT27WHQ0621. The selected contractor will provide 24/7/365 toll-free telephone and SMS/text services, with a requirement to submit annual reports by March 31 each year. The contract is structured as a General Service Agreement and includes two optional one-year extensions at the Province's discretion. To be eligible, proponents must be members in good standing with the Canadian Psychological Association, BC Association of Social Workers, or the BC Association of Clinical Counsellors. The project requires at least two key personnel who must be certified as registered clinical counsellors, psychologists, or social workers. Specific personnel requirements include at least one Chartered Mediator or equivalent, one individual with at least two years of recent organizational consulting experience, and one person holding a graduate-level degree in a relevant field such as industrial-organizational psychology or human resource management. The contractor must maintain ISO/IEC 27001 certification and adhere to Province IM/IT standards. Awarding will be based on meeting all mandatory criteria and achieving the highest overall ranking, with a tie-breaker based on desired capabilities. Proponents must provide proof of insurance, including 2 million dollars for comprehensive general liability, automotive liability, and professional errors and omissions, as well as 1 million dollars for computer security and privacy liability. Proposals must be submitted in English via BC Bid or email by the November 17, 2026, deadline.
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