Well-Being Support Line

The Ministry of Forests for the Province of British Columbia is soliciting proposals for a Well-Being Support Line under solicitation number OT27WHQ0621. The selected contractor will provide 24/7/365 toll-free telephone and SMS/text services, with a requirement to submit annual reports by March 31 each year. The contract is structured as a General Service Agreement and includes two optional one-year extensions at the Province's discretion. To be eligible, proponents must be members in good standing with the Canadian Psychological Association, BC Association of Social Workers, or the BC Association of Clinical Counsellors. The project requires at least two key personnel who must be certified as registered clinical counsellors, psychologists, or social workers. Specific personnel requirements include at least one Chartered Mediator or equivalent, one individual with at least two years of recent organizational consulting experience, and one person holding a graduate-level degree in a relevant field such as industrial-organizational psychology or human resource management. The contractor must maintain ISO/IEC 27001 certification and adhere to Province IM/IT standards. Awarding will be based on meeting all mandatory criteria and achieving the highest overall ranking, with a tie-breaker based on desired capabilities. Proponents must provide proof of insurance, including 2 million dollars for comprehensive general liability, automotive liability, and professional errors and omissions, as well as 1 million dollars for computer security and privacy liability. Proposals must be submitted in English via BC Bid or email by the November 17, 2026, deadline.