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Licensed Pharmacy Staffing (Pharmacists & Technicians)

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract opportunity with Cook County Health involves providing licensed pharmacists and certified pharmacy technicians to support pharmacy call center projects. The selected provider will deliver clinical pharmacy support, care coordination, and professional consultation through inbound and outbound communications with patients, providers, and health plans. All services must be performed in strict adherence to HIPAA regulations and established cybersecurity standards. The contract falls under NAICS code 621330 and focuses on the delivery of specialized clinical staffing and professional consultation services. Interested parties should note that the response deadline is November 20, 2026, with the solicitation having been posted on October 16, 2026.

General Info

Provide licensed pharmacy staffing for Cook County Health call center projects by November 2026.

Documents

This scope was carved out of H26-25-037.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Request For Proposal Call Center Services for Central Fill Pharmacy

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Timeline

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Organization & Contact Information

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AgencyIllinois → Cook County Health
ContactsNo contacts available
OfficeN/A
Organization / AgencyIllinois → Cook County Health
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides licensed pharmacists and certified pharmacy technicians for prime contractors on Cook County Health pharmacy call center projects. Performs clinical pharmacy support, care coordination, and professional pharmacy consultation via inbound and outbound calls for patients, providers, and health plans. Adheres to HIPAA and cybersecurity standards. Delivers clinical call center staffing and professional pharmacy consultation services.

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Correctional Service of Canada

POSTED

2 days ago

DEADLINE

in 10 days
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More opportunities from Illinois → Cook County Health

Same awarding agency

NAICS: 561422
New
SLED
Request For Proposal Call Center Services for Central Fill Pharmacy
Solicitation # H26-25-037
Cook County Health is soliciting proposals under solicitation number H26-25-037 for comprehensive call center services to support its Central Fill and Mail Order Pharmacy operations. The selected vendor will provide 24/7 inbound and outbound support, including customer service, patient engagement, and care coordination, utilizing credentialed licensed pharmacists and certified pharmacy technicians. Performance is measured by strict service levels, requiring 90% of calls to be answered within 30 seconds and a call abandonment rate not exceeding 5%. The contract allows for an initial term with the possibility of two successive 12-month renewal periods, provided there is written agreement 120 days prior to expiration. Proposals will be evaluated based on technical qualifications, pricing, responsiveness, and MBE/WBE participation, with the potential for shortlisted vendors to provide presentations or demonstrations. Required submission documents include a one-page cover letter, an executive summary with an organizational chart, a detailed implementation plan, and an Economic Disclosure Statement. Pricing must be submitted separately and cover operations, member services, clinical support, reporting, and implementation. The vendor must comply with Cook County Living Wage and prevailing wage requirements, maintain strict HIPAA and cybersecurity standards, and submit to audits by Cook County Health or relevant government agencies. Payment terms are Net 45 days following the receipt of a compliant invoice.
Telemarketing Bureaus and Other Contact Centers

POSTED

1 day ago

DEADLINE

in about 1 month
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