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Call Center Software & Implementation Services

Active

State & Local

Response Deadline11/20/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Call Center Software and Implementation Services involves providing and deploying technology infrastructure for prime contractors supporting Cook County Health pharmacy call center projects. The scope of work includes the setup of call routing, interactive voice response systems, and member tracking tools in accordance with the Proposed Plan of Action. The selected provider must ensure that all communication platforms strictly adhere to CCH cybersecurity protocols and HIPAA compliance standards. The primary deliverables for this engagement are a fully operational call center technology stack and a comprehensive implementation report. This opportunity is categorized under NAICS code 541512 and is managed by Cook County Health in Illinois. Interested parties should note the response deadline of November 20, 2026.

General Info

Subcontract for Cook County Health call center software implementation, HIPAA compliant, due 11/20/2026.

Agency

Illinois → Cook County Health

NAICS

541512 - Computer Systems Design Services

Place of Performance

IL, USA

Set-Aside

NONE

Documents

This scope was carved out of H26-25-037.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Request For Proposal Call Center Services for Central Fill Pharmacy

AI Contract Breakdown

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Timeline

PostedOct 16

subcontract

Response DeadlineNov 20

Submission deadline

Response Deadline

11/20/2026, 08:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyIllinois → Cook County Health

ContactsNo contacts available

OfficeN/A

Organization / AgencyIllinois → Cook County Health

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies and implements technology infrastructure for prime contractors on Cook County Health pharmacy call center projects. Sets up call routing, IVR, and member tracking systems per the Proposed Plan of Action. Ensures communication platforms meet CCH cybersecurity and HIPAA standards. Delivers a fully operational call center technology stack and implementation report.

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