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Non-Clinical Call Center Operations

Active

State & Local

Response Deadline11/20/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Non-Clinical Call Center Operations supports prime contractors serving Cook County Health pharmacy projects in Illinois. The selected provider will deliver managed call center agent services to handle 24/7 inbound and outbound call volumes, focusing on general member services and non-clinical patient inquiries. A critical requirement of the engagement is the strict maintenance of HIPAA compliance to ensure the secure handling of all patient data. Interested parties should note the response deadline of November 20, 2026, for this opportunity categorized under NAICS code 561422.

General Info

24/7 non-clinical call center services for Cook County Health; HIPAA compliant; due 11/20/2026.

Agency

Illinois → Cook County Health

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

IL, USA

Set-Aside

NONE

Documents

This scope was carved out of H26-25-037.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Request For Proposal Call Center Services for Central Fill Pharmacy

AI Contract Breakdown

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Timeline

PostedOct 16

subcontract

Response DeadlineNov 20

Submission deadline

Response Deadline

11/20/2026, 08:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyIllinois → Cook County Health

ContactsNo contacts available

OfficeN/A

Organization / AgencyIllinois → Cook County Health

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs general customer service and inbound/outbound call support for prime contractors on Cook County Health pharmacy call center projects. Manages 24/7 call volume, provides general member services, and handles non-clinical patient inquiries. Maintains HIPAA compliance for patient data handling. Delivers managed call center agent services and call volume handling.

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