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Visual Interpretation Agent Services

Active

State & Local

Response Deadline11/20/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Visual Interpretation Agent Services supports prime contractors on MBTA rapid-transit projects in Boston, Massachusetts. The selected provider will deliver live, smartphone-based visual interpretation and wayfinding assistance to blind and low-vision riders by answering incoming video calls and providing real-time descriptions of their environments. Qualified agents must possess bilingual proficiency in English and Spanish and successfully complete MBTA-specific training. In addition to providing real-time interpretation services, the contractor is responsible for delivering monthly performance data reports. The response deadline for this opportunity is November 20, 2026.

General Info

Agency

MBTA - Massachusetts Bay Transportation Authority

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Massachusetts Boston, MA, 02116, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-27-1206-MBTA-MBTA-134558.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP:142-26 Live Agent Visual Interpretation

AI Contract Breakdown

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No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 17

subcontract

Response DeadlineNov 20

Submission deadline

Response Deadline

11/20/2026, 07:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyMBTA - Massachusetts Bay Transportation Authority

ContactsNo contacts available

OfficeN/A

Organization / AgencyMBTA - Massachusetts Bay Transportation Authority

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs live, smartphone-based visual interpretation and wayfinding support for prime contractors on MBTA rapid-transit projects. Answers incoming video calls to provide real-time visual descriptions of environments for blind and low-vision riders. Requires bilingual proficiency in English and Spanish and completion of MBTA-specific training. Delivers real-time interpretation services and monthly performance data reports.

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