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Benefits Participant Help Desk

Active

State & Local

Response Deadline10/29/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

New Jersey → Purchasing Division

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

NJ, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP 2435.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

COBRA Administration, Retiree Billing & FSA Administration

AI Contract Breakdown

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Timeline

PostedOct 8

subcontract

Response DeadlineOct 29

Submission deadline

Response Deadline

10/29/2026, 03:00:00 PM UTCin 20 days

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Organization & Contact Information

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AgencyNew Jersey → Purchasing Division

ContactsNo contacts available

OfficeN/A

Organization / AgencyNew Jersey → Purchasing Division

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides customer service and support for prime contractors on Wayne Township, New Jersey projects. Responds to participant inquiries regarding COBRA, FSA, and Retiree billing, and assists with election forms and claims submissions. Utilizes call center software, CRM, or ticketing systems. Requires HIPAA compliance for handling Protected Health Information (PHI). Delivers participant support services measured by response and resolution rates.

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