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EBT Customer Service Call Center and Automated Response Unit (ARU)

Active

State & Local

Response Deadline10/28/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract involves providing customer-facing support services for prime contractors working on Virginia Department of Social Services projects. The primary scope of work includes the operation of a customer support call center and the management of an Automated Response Unit to handle balance inquiries and PIN changes. To execute these tasks, the contractor will utilize IVR software, telephony systems, and CRM tools while ensuring all customer processing adheres to strict Federal regulations. The project is based in Richmond and falls under NAICS code 561422. The key deliverables are a fully operational customer support center and a functional Automated Response Unit. Interested parties should note the response deadline of October 28, 2026.

General Info

Agency

Virginia → Department of Social Services

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Richmond, VA, USA

Set-Aside

NONE

Documents

This scope was carved out of BEN-22-039.

The full solicitation package (16 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

BEN-22-039 Electronic Benefit Transfer Processing and Financial Services

AI Contract Breakdown

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Timeline

PostedOct 5

subcontract

Response DeadlineOct 28

Submission deadline

Response Deadline

10/28/2026, 07:00:00 PM UTCin 22 days

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Organization & Contact Information

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AgencyVirginia → Department of Social Services

ContactsNo contacts available

OfficeN/A

Organization / AgencyVirginia → Department of Social Services

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs customer-facing support services for prime contractors on Department of Social Services (VDSS) projects. Operates a call center and manages an Automated Response Unit (ARU) for balance inquiries and PIN changes. Uses IVR software, telephony systems, and CRM tools. Adheres to Federal regulations for customer processing. Delivers an operational customer support center and functional ARU.

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