FAM-25-038 Comprehensive Child Welfare Information System (CCWIS)

The Virginia Department of Social Services (VDSS) is soliciting proposals for the design, development, and implementation of a cloud-ready Comprehensive Child Welfare Information System (CCWIS) to replace its existing case management system. This procurement includes both Design, Development, and Implementation (DDI) services and subsequent Operation and Maintenance (O&M) services. The project follows a modular, Agile or Hybrid Agile delivery approach with an estimated implementation period of 36 months. The budget is capped at 24 million dollars for DDI and 3 million dollars annually for O&M. The selected supplier must provide a solution that meets strict federal and state requirements, including VITA security standards, IRS Publication 1075 for safeguarding Federal Tax Information, and a 99.99 percent uptime guarantee for SaaS components. Key deliverables include the implementation of various portals for mandated reporters and stakeholders, as well as the integration of event monitoring logs into VDSS SPLUNK and VITA SEIM environments. Evaluation is conducted through a weighted numerical scoring system across four rounds, including a sandbox evaluation and a value-to-cost assessment. Contractors are required to maintain significant insurance coverage, including 25 million dollars for cyber security liability and 5 million dollars for errors and omissions. Mandatory prerequisites for award include registration in the Federal System for Award Management (SAM) with a Unique Entity Identifier (UEI) and compliance with Virginia-specific Small Business and Minority (SWaM) subcontracting plans. The contract also mandates strict adherence to federal civil rights laws and the Americans with Disabilities Act.