BEN-22-039 Electronic Benefit Transfer Processing and Financial Services

The Virginia Department of Social Services is soliciting proposals under solicitation BEN-22-039 to establish a term contract for comprehensive Electronic Benefit Transfer (EBT) Processing and Financial Services. The scope of work includes the implementation, integration, and testing of a solution to support the Supplemental Nutrition Assistance Program (SNAP), Disaster Supplemental Nutrition Assistance Program (DSNAP), and Summer Electronic Benefit Transfer Program (SEBT). Key requirements involve a 12-month implementation period, the delivery of a customer portal and mobile app, and a one-for-one account transfer including five years of transaction history. The project must adhere to strict federal and state regulations, including USDA FNS Handbook 901, Quest Operating Rules, and COV ITRM policies, while ensuring all system components and customer service call centers remain within the continental United States. The contract has an initial term of five years with three successive two-year renewal options, with a budget for the initial term not to exceed 20,000,000.00 dollars. Awarded suppliers must maintain an active Unique Entity Identifier in SAM and comply with various certifications, including DSBSD SWaM and FFATA. Performance is governed by specific Service Level Agreements, and acceptance is determined by the Agency following a rigorous testing period that can last up to 160 business days for certain product types. Invoicing is managed through the eVA portal in accordance with the Prompt Pay Act. Proposals are due by October 28, 2026, and must be submitted exclusively through eVA following a strict file naming and formatting convention.