BEN-22-039 Electronic Benefit Transfer Processing and Financial Services

The Virginia Department of Social Services is seeking qualified vendors to enter into a term contract for the comprehensive processing and financial services related to Electronic Benefit Transfer systems, serving critical public assistance programs including the Supplemental Nutrition Assistance Program, Disaster Supplemental Nutrition Assistance Program, and Summer Electronic Benefit Transfer Program. This solicitation, designated RFP-125382, aims to establish a reliable, secure, and efficient infrastructure capable of handling benefit issuance, transaction processing, card management, fraud prevention, customer service support, and financial reconciliation across all participating state programs. Proposals must demonstrate technical expertise, operational scalability, compliance with federal and state regulations, and proven experience in delivering EBT services at scale. Responses are due by September 18, 2026, and all submissions must be made through the designated vendor portal. The contract will be awarded through competitive negotiation, with performance expected to be centered in Richmond, Virginia, and subject to ongoing state oversight. The primary point of contact for questions and correspondence is Whitney Wallace, reachable via email or phone, and additional solicitation details can be accessed through the provided vendor link. Interested parties are expected to present solutions that ensure uninterrupted service, data security, system resiliency, and seamless integration with existing state and federal systems while maintaining accountability and transparency in all financial operations.