RFP # R00B7600009 Child Care Call Center and Administration Services

The Maryland State Department of Education is soliciting proposals for RFP # R00B7600009 to secure a qualified service provider for Child Care Scholarship Customer Service and Administration Services. The selected contractor will be responsible for managing critical program functions, including eligibility determinations, case management, provider payment administration, accounts processing, and audit and compliance. To ensure seamless operations, the provider must supply all necessary staffing, operational resources, and supporting technology, such as a case management solution and call center telephony systems. This procurement falls under the Management and Business Professionals and Administrative Services category and is being managed by the Maryland State Department of Education. The solicitation includes specific diversity goals, targeting a 20.00 percent Minority Business Enterprise (MBE) and a 5.0 percent Very Small Business Enterprise (VSBE) participation. Interested parties must submit their responses by the deadline of October 16, 2026, to be considered for this state-level contract.