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Health Plan Member Communications & Customer Support

Active

State & Local

Response Deadline11/23/2026, 01:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Health Plan Member Communications and Customer Support subcontract focuses on providing member-facing support services for prime contractors managing State of Maryland employee health plan projects. The scope of work includes operating a dedicated help desk for benefit inquiries, drafting comprehensive benefit summaries, and executing member outreach initiatives utilizing CRM software and call center infrastructure. To ensure the security of sensitive information, all personnel assigned to the project are required to undergo HIPAA privacy training. Key deliverables for this engagement include the production of member support logs, the creation of both printed and digital benefit guides, and the management of targeted communication campaigns. This opportunity is categorized under NAICS code 561422, with a response deadline set for November 23, 2026.

General Info

Agency

Maryland

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of 27-018.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

EMPLOYEE HEALTH PLAN BENEFITS ADMINISTRATION

AI Contract Breakdown

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Timeline

PostedNov 4

subcontract

Response DeadlineNov 23

Submission deadline

Response Deadline

11/23/2026, 01:00:00 PM UTCin 19 days

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Organization & Contact Information

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AgencyMaryland

ContactsNo contacts available

OfficeN/A

Organization / Agency

Maryland

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides member-facing support services for prime contractors on State of Maryland employee health plan projects. Operates a help desk for benefit inquiries, drafts benefit summaries, and manages member outreach using CRM software and call center infrastructure. Requires HIPAA privacy training for all staff. Delivers member support logs, printed and digital benefit guides, and communication campaigns.

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