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Customer Contact and Appointment Scheduling Services

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International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Customer Contact and Appointment Scheduling Services supports prime contractors working on Thames Water Utilities Limited facility projects. The scope of work involves comprehensive planning, customer outreach, and the booking of installation appointments. The service provider is responsible for managing all customer interactions and scheduling through the use of CRM software and workforce management systems, which must include the provision of live job status APIs to ensure real-time data accuracy. The primary deliverables are confirmed installation appointments and consistently updated job status data. Due to the nature of customer interaction and data handling, strict adherence to GDPR compliance is required. This engagement is categorized under NAICS code 561422 and is focused on streamlining the coordination between prime contractors and end customers to ensure efficient project execution.

General Info

Subcontract for customer outreach and appointment scheduling services for Thames Water facility projects.

Agency

Thames Water Utilities Limited

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

GBR

Set-Aside

NONE

Documents

This scope was carved out of FA2293.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Future Smart Metering Programme for AMP8 and Beyond

AI Contract Breakdown

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Timeline

PostedNov 2

subcontract

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Organization & Contact Information

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AgencyThames Water Utilities Limited

ContactsNo contacts available

OfficeN/A

Organization / AgencyThames Water Utilities Limited

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs planning, customer outreach, and appointment booking for prime contractors on Thames Water Utilities Limited facility projects. Manages customer interactions and scheduling using CRM software and workforce management systems, providing live job status APIs. Requires GDPR compliance. Delivers confirmed installation appointments and updated job status data.

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