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Locker Network Customer Support

Active

International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Locker Network Customer Support subcontract provides essential help desk and incident management services for prime contractors operating on housing estate projects within the London Borough of Hackney. The scope of work focuses on managing customer inquiries, resolving access issues, and processing parcel retrieval reports through the utilization of CRM and ticketing systems. The primary deliverables for this engagement include the successful resolution of customer support tickets and the provision of detailed incident reports. This operational support ensures streamlined communication and issue resolution for residents and contractors associated with the borough's housing initiatives.

General Info

Subcontract for help desk and incident management services for Hackney housing estate projects.

Agency

London Borough of Hackney

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

GBR

Set-Aside

NONE

Documents

This scope was carved out of DN817670.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DN817670 Parcel Locker Services on Hackney Estates

AI Contract Breakdown

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Timeline

PostedOct 31

subcontract

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Organization & Contact Information

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AgencyLondon Borough of Hackney

ContactsNo contacts available

OfficeN/A

Organization / AgencyLondon Borough of Hackney

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides help desk and incident management for prime contractors on London Borough of Hackney housing estate projects. Manages customer inquiries, resolves access issues, and handles parcel retrieval reports using CRM and ticketing systems. Delivers resolved customer support tickets and incident reports.

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