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Customer Support & Eligibility Call Center

Active

State & Local

Response Deadline11/10/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Virginia → GRTC

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

VA, USA

Set-Aside

NONE

Documents

This scope was carved out of 100226.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Expression of Interest-Paratransit-ADA Origin to Destination Services-"CARE PLUS and CARE ON DEMAND SERVICES"

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 23

subcontract

Response DeadlineNov 10

Submission deadline

Response Deadline

11/10/2026, 08:00:00 PM UTCin 18 days

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Organization & Contact Information

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AgencyVirginia → GRTC

ContactsNo contacts available

OfficeN/A

Organization / AgencyVirginia → GRTC

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs customer support, reservation intake, and eligibility verification for prime contractors on GRTC mobility network projects. Manages customer inquiries, verifies eligibility for CARE Plus/CARE On-Demand services, and logs trips via IVR and CRM systems. Requires HIPAA compliance for medical eligibility data handling. Delivers managed call center operations and verified eligibility logs.

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