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HHS Employee Service Center Call Center Operations

Active

State & Local

Response Deadline11/30/2026, 04:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The HHS Employee Service Center Call Center Operations is a subcontract for the Texas Health and Human Services Commission to operate a branded customer service center. The provider will deliver first-tier support for payroll, HR, and leave inquiries, operating Monday through Friday from 7:00 AM to 7:00 PM CT. The scope of work includes managing call center operations and employee support while utilizing CRM, IVR, and telephony systems to route complex issues to HR specialists. The contractor must adhere to strict Service Level Agreements regarding response times to ensure efficient service delivery. This opportunity falls under NAICS code 561422, with a response deadline set for November 30, 2026.

General Info

Subcontract for Texas HHS to provide first-tier HR, payroll, and leave call center support.

Agency

Texas → Health and Human Services Commission

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of HHS0017150.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Human Resources, Payroll, Time, Labor, and Leave Services

AI Contract Breakdown

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Timeline

PostedOct 21

subcontract

Response DeadlineNov 30

Submission deadline

Response Deadline

11/30/2026, 04:30:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyTexas → Health and Human Services Commission

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → Health and Human Services Commission

Office AddressN/A

ContactsNo contact information available

Full Description

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Operates a branded customer service center for prime contractors on Texas Health and Human Services Commission projects. Provides first-tier support for HR, payroll, and leave inquiries from 7:00 AM to 7:00 PM CT, Monday through Friday. Utilizes IVR, CRM, and telephony systems to route complex issues to HR specialists. Adheres to strict Service Level Agreements (SLAs) for response times. Delivers managed call center operations and employee support.

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