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Call Center & Multilingual Support Services

Active

State & Local

Response Deadline11/16/2026, 10:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Call Center and Multilingual Support Services involves providing specialized operational support for the Alabama Department of Public Health vital records projects. The selected provider will work under prime contractors to manage a dedicated toll-free number and handle the processing of records requests via telephone and fax. To ensure accessibility, services must be delivered in both English and Spanish. The call center is required to operate from 7:00 a.m. to 7:00 p.m. CST on all state business days. This engagement falls under NAICS code 561422 and is focused on the delivery of efficient operational call center services and the accurate processing of vital records requests for the state of Alabama.

General Info

English and Spanish call center support for Alabama Department of Public Health records.

Agency

Alabama Department of Public Health

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

AL, USA

Set-Aside

NONE

Documents

This scope was carved out of SRC0000037094.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

NP RFP- ADPH Vital Records Processing Services

AI Contract Breakdown

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Timeline

PostedOct 14

subcontract

Response DeadlineNov 16

Submission deadline

Response Deadline

11/16/2026, 10:30:00 PM UTCin 29 days

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Organization & Contact Information

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AgencyAlabama Department of Public Health

ContactsNo contacts available

OfficeN/A

Organization / AgencyAlabama Department of Public Health

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs call center services for prime contractors on Alabama Department of Public Health vital records projects. Operates a dedicated toll-free number from 7:00 a.m. to 7:00 p.m. CST on state business days to handle telephone and fax processing of records requests. Provides support in both English and Spanish. Delivers operational call center service and processed record requests.

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Solicitation # SRC0000037094

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