NP RFP- ADPH Vital Records Processing Services

The Alabama Department of Public Health is soliciting proposals under solicitation SRC0000037094 for comprehensive Vital Records Processing Services for the Alabama Center for Health Statistics. The selected supplier will implement and maintain a multi-channel system for processing vital records, including a web-based remote ordering system, mail processing, a specialized funeral home portal, and self-service kiosks for in-person ordering. Additionally, the supplier must provide a call center available from 7:00 a.m. to 7:00 p.m. CST on state business days, offering support in both English and Spanish. All services must be ADA compliant, and all personnel performing the work must be physically located within the United States. The contract is structured for a total duration of up to five years, beginning with an initial two-year term and offering renewal options for an additional two-year period followed by a final one-year period. A key requirement is that the supplier must be capable of going live within 60 days of the contract award and must provide the services at no cost to the Department, assuming all liability for chargebacks. Evaluation factors for the award include a minimum of three years of experience with government agencies, three active references from vital records jurisdictions, and the ability to provide a live demonstration. Proposals must be mailed or hand-delivered in a sealed package to the Alabama Division of Procurement by 4:30 PM CT on November 16, 2026, and must include an electronic copy on a USB drive. Suppliers are required to comply with various state mandates, including E-Verify enrollment for those employing staff in Alabama, registration with the Alabama Secretary Office for out-of-state firms, and certifications against economic boycotts. Questions regarding the RFP must be submitted via email by October 28, 2026.