Human Resources, Payroll, Time, Labor, and Leave Services

The Texas Health and Human Services Commission (HHSC), acting on behalf of the Department of State Health Services and the Department of Family and Protective Services, is soliciting a qualified contractor to provide managed services for Human Resources, Payroll, Time, Labor, and Leave (HRPTLL) for approximately 50,000 state employees. The selected contractor will operate the HHS Employee Service Center, leveraging PeopleSoft Human Capital Management (HCM) to manage daily business processes, call center operations, reporting, records management, and training support. The service center is required to operate from 7:00 AM to 7:00 PM Central Time, Monday through Friday, excluding state holidays. The contract term is established for eight years, with the possibility of a one-year extension to address operational needs. Award selection is based on best value, following an initial compliance screening and a weighted evaluation of responses, which may include interviews, demonstrations, and best and final offers. The contractor must adhere to strict data security standards, including the Data Use Agreement Version 8.5, and performance will be measured via specific Service Level Agreements. Key requirements for respondents include the submission of a HUB Subcontracting Plan, evidence of financial solvency, and the provision of a performance bond or irrevocable Stand-by Letter of Credit within ten business days of the award notification.