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24/7 Call Center and Dispatch Operations

Active

State & Local

Response Deadline11/12/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for 24/7 Call Center and Dispatch Operations supports prime contractors on Housing Authority of the City of Los Angeles projects. The selected provider will be responsible for continuous live answering services, entering work order data into HACLA systems, and managing the dispatch of after-hours emergency work orders for residents. To qualify, the contractor must possess professional call center telephony systems and maintain cybersecurity insurance. The project is based in Los Angeles, California, under NAICS code 561422, with a response deadline set for November 12, 2026.

General Info

24/7 call center and dispatch services for HACLA projects in Los Angeles, California.

Agency

California → City of Los Angeles

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Los Angeles, CA, USA

Set-Aside

NONE

Documents

This scope was carved out of HA-2026-113.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

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Timeline

PostedOct 13

subcontract

Response DeadlineNov 12

Submission deadline

Response Deadline

11/12/2026, 07:00:00 PM UTCin 26 days

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Organization & Contact Information

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AgencyCalifornia → City of Los Angeles

ContactsNo contacts available

OfficeN/A

Organization / AgencyCalifornia → City of Los Angeles

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs live answering services, work order data entry, and emergency dispatching for prime contractors on Housing Authority of the City of Los Angeles (HACLA) projects. Answers incoming calls from residents, enters data into HACLA systems, and dispatches after-hours emergency work orders. Requires call center telephony systems and cybersecurity insurance. Delivers continuous 24/7 answering and dispatching services.

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