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Commissary Help Desk and Support Services

Active

State & Local

Response Deadline12/07/2026, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Commissary Help Desk and Support Services subcontract involves operating a dedicated customer support center for prime contractors working on New York City Department of Correction commissary projects. The service provider is responsible for managing inquiries from persons in charge and families, maintaining operational hours of 16 hours a day, five days a week. Key duties include researching and resolving grievances related to missing or incorrect items, supporting the family purchasing program, and delivering detailed operational logs and grievance reports. This opportunity is categorized under NAICS code 561422 and is performed within New York City. The solicitation was posted on October 20, 2026, with a response deadline of December 7, 2026. Interested parties can find further details through the New York City Passport portal.

General Info

Customer support services for NYC Department of Correction commissary projects and grievance resolution.

Agency

New York → Department Of Correction

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

New York, NY, USA

Set-Aside

NONE

Documents

This scope was carved out of 07227P0001.

The full solicitation package (18 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

07227P0001-Modernized Commissary Operations

AI Contract Breakdown

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Timeline

PostedOct 20

subcontract

Response DeadlineDec 7

Submission deadline

Response Deadline

12/07/2026, 12:00:00 AM UTCin about 2 months

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Organization & Contact Information

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AgencyNew York → Department Of Correction

ContactsNo contacts available

OfficeN/A

Organization / AgencyNew York → Department Of Correction

Office AddressN/A

ContactsNo contact information available

Full Description

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Operates a dedicated customer support help desk for prime contractors on NYC Department of Correction commissary projects. Manages inquiries from PICs and families 16 hours a day, 5 days a week. Researches and resolves grievances regarding missing or incorrect items and supports the family purchasing program. Delivers resolved grievance reports and operational logs.

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