07227P0001-Modernized Commissary Operations

The New York City Department of Correction is soliciting proposals for a modernized, all-purpose commissary vendor to manage the supply, storage, fulfillment, packaging, and delivery of individualized orders for Persons in Custody. The selected contractor will operate a clear bag and delivery system, utilizing their own off-site facilities for all warehousing and packaging to ensure no bulk, unfulfilled items are stored on Department property. Key operational requirements include maintaining a baseline staff of 14 personnel, operating a help desk 16 hours a day five days a week, and ensuring that the entire process from order processing to delivery is completed within seven days. The vendor must also implement a family purchasing program and adhere to NYC Food Standards for Commissaries, providing nutrition and ingredient information for all food and beverage items. Proposals must be submitted via the PASSPort system by December 7, 2026, at 3:00 PM. The award will be based on a 100-point scale, where technical merit accounts for 90 points and cost accounts for 10 points. To be eligible for cost evaluation, a proposer must achieve a minimum technical score of 70 points. Technical evaluation is weighted by relevant experience (35%), organizational capability (30%), and the quality of the proposed approach (25%). The contract payment structure is based on actual products ordered and delivered according to unit pricing. Compliance with various city regulations is required, including the Living Wage Law, M/WBE utilization plans, and strict security protocols to prevent the introduction of dangerous contraband into detention facilities.