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Bilingual After-Hours Answering & Dispatch Services

Active

State & Local

Response Deadline10/30/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Bilingual After-Hours Answering and Dispatch Services supports prime contractors on municipal projects for the Florida Water Distribution agency. The selected provider will be responsible for professional call handling, obtaining caller information, and dispatching responders according to City direction. To ensure accessibility and compliance, the contractor must utilize Telecommunications Relay Service and IP-relay systems and provide itemized call logs upon completion of services. Eligible vendors must hold a valid Florida business license and employ operators fluent in both English and Spanish. The opportunity is categorized under NAICS code 561422, with a response deadline set for October 30, 2026.

General Info

Bilingual after-hours answering and dispatch services for Florida Water Distribution by October 30, 2026.

Agency

Florida → Water Distribution

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of 27-P-00025.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Answering Service - After Hours

AI Contract Breakdown

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Timeline

PostedOct 20

subcontract

Response DeadlineOct 30

Submission deadline

Response Deadline

10/30/2026, 07:00:00 PM UTCin 8 days

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Organization & Contact Information

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AgencyFlorida → Water Distribution

ContactsNo contacts available

OfficeN/A

Organization / AgencyFlorida → Water Distribution

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs professional call handling and dispatch services for prime contractors on City of Florida municipal projects. Obtains caller information, contacts designated personnel, and dispatches responders based on City direction. Utilizes Telecommunications Relay Service (TRS) and IP-relay systems. Requires Florida business licensure and bilingual English/Spanish operators. Delivers completed call handling and itemized call logs.

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More opportunities from Florida → Water Distribution

Same awarding agency

Answering Service - After Hours

Solicitation # 27-P-00025

The City of Tampa Water Distribution department is soliciting quotes for an after-hours answering service under solicitation 27-P-00025. The selected provider will be responsible for answering, assigning, dispatching, reporting, and recording all calls 365 days per year, including holidays and weekends, in accordance with City protocols. Key requirements include the ability to support Telecommunications Relay Service or IP-relay in both English and Spanish. The contract includes specific line items for 14,000 standard completed calls and 1,000 emergency or outage-related calls. Bidders must provide an organizational history, at least three professional references, a detailed methodology and approach, an implementation timeline for account setup, and a list of dedicated employees and equipment. To avoid disqualification, applicants must certify their Florida business license and adhere to strict non-discrimination and civil rights compliance standards. The City may award the contract by division, line item, or aggregate total. The awardee is required to perform at least 51 percent of the work with its own forces and must provide daily call records, preferably in XML format. Failure to submit these reports may result in a 25 dollar per day penalty, and five such deductions within one month may trigger termination proceedings. Payment is processed approximately every 30 days following the receipt of correct invoices and is subject to the Florida Prompt Payment Act. All quotes must be submitted electronically via the OpenGov portal by the October 30, 2026, deadline.

Telephone Answering Services

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