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Member Support Call Center Services

Active

State & Local

Response Deadline11/19/2026, 04:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity is for Member Support Call Center Services supporting prime contractors for the Texas Department of State Health Services HIV medication programs. The selected provider will be responsible for managing inquiries related to program eligibility, medication costs, and payment status. Key deliverables include the provision of comprehensive member support services and the maintenance of detailed call logs and performance metrics. To ensure operational security and regulatory adherence, the contractor must maintain strict HIPAA compliance and follow all established Data Use Agreements. Technical requirements include the utilization of CRM and telephony systems to manage communications effectively. This opportunity is categorized under NAICS code 561422, with a response deadline set for November 19, 2026.

General Info

Member support call center services for Texas HIV programs, requiring HIPAA compliance by 11/19/2026.

Agency

Texas → Department of State Health Services

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of HHS0017240.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Pharmacy Drug Benefits

AI Contract Breakdown

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Timeline

PostedOct 21

subcontract

Response DeadlineNov 19

Submission deadline

Response Deadline

11/19/2026, 04:30:00 PM UTCin 28 days

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Organization & Contact Information

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AgencyTexas → Department of State Health Services

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → Department of State Health Services

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides customer support and call center services for prime contractors on Texas Department of State Health Services (DSHS) HIV medication programs. Handles inquiries regarding medication costs, program eligibility, and payment status. Requires HIPAA compliance, adherence to Data Use Agreements, and CRM/telephony systems. Delivers member support services and call logs/metrics.

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