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Contact Center and Outreach Services

Active

Federal

Response Deadline12/10/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Contact Center and Outreach Services subcontract, issued by the Department of Homeland Security under the Mitigation SECTION(MIT60), focuses on providing customer care and stakeholder engagement for prime contractors working on FEMA NFIP projects. Based in Washington, the scope of work involves operating a contact center utilizing CRM and telephony systems, managing stakeholder communications, and executing public outreach programs. The contractor is responsible for delivering managed contact center operations and detailed outreach campaign reports. Due to the nature of the data involved, strict adherence to PII and Privacy Act compliance is required for the handling of sensitive information. Interested parties should note that the response deadline for this opportunity is December 10, 2026, and the work falls under NAICS code 561422.

General Info

DHS subcontract for FEMA NFIP contact center and outreach services ending December 2026.

Agency

Department Of Homeland Security → Mitigation SECTION(MIT60)

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Washington, DC, USA

Set-Aside

NONE

Documents

This scope was carved out of 70FA6027I00000001.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Request for Information (RFI) for the National Flood Insurance Program (NFIP)

AI Contract Breakdown

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Timeline

PostedOct 22

subcontract

Response DeadlineDec 10

Submission deadline

Response Deadline

12/10/2026, 08:00:00 PM UTCin about 2 months

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → Mitigation SECTION(MIT60)

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Homeland Security → Mitigation SECTION(MIT60)

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides customer care and stakeholder engagement for prime contractors on FEMA NFIP projects. Operates a contact center using CRM and telephony systems, manages stakeholder communications, and executes public outreach programs. Requires PII and Privacy Act compliance for sensitive data handling. Delivers managed contact center operations and outreach campaign reports.

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