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Contact Center Operational Management

Active

Federal

Response Deadline11/02/2027, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Department Of Defense → Navsup Flt Logistics Ctr Norfolk

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Portsmouth, VA, 23709, USA

Set-Aside

8A

Documents

This scope was carved out of N69199HRBCCFY272.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

HRBCC

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 23

subcontract

Response DeadlineNov 2

Submission deadline

Response Deadline

11/02/2027, 02:00:00 PM UTCin about 1 year

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Organization & Contact Information

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AgencyDepartment Of Defense → Navsup Flt Logistics Ctr Norfolk

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → Navsup Flt Logistics Ctr Norfolk

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs management, staffing, and quality oversight for prime contractors on Department of the Navy contact center projects. Manages personnel schedules, performance metrics, and adherence to the Performance Work Statement (PWS). Requires experience in high-volume government contact centers and DCSA/NISS Facilities Clearance. Delivers management reports, staffing plans, and operational oversight of the HRBCC.

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