Expression of Interest-Paratransit-ADA Origin to Destination Services-"CARE PLUS and CARE ON DEMAND SERVICES"

The Greater Richmond Transit Company (GRTC) has issued Expression of Interest 100226 to gather industry input for the development of a technology-enabled mobility network in Virginia. The primary objective is to establish a flexible system providing safe, reliable, and accessible transportation through two primary service models: CARE Plus, which offers fare-free service for eligible customers, and CARE On-Demand, which provides same-day transportation. The scope of work encompasses demand-response, scheduled, ambulatory, and wheelchair-accessible transportation, as well as comprehensive operational support including reservation management, dispatch, eligibility verification, and the provision of necessary technology platforms. While this EOI is for information and planning purposes and does not constitute a formal solicitation, GRTC intends to eventually award fixed-price contracts to multiple providers. Selection will be based on factors such as regulatory and accessibility compliance, provider qualifications, geographic coverage, and cost-effectiveness. The network is subject to strict performance targets, including a 99 percent trip completion rate and a 95 percent trip acceptance rate, with specific financial penalties for missed trips, safety violations, or failure to meet call center standards. Interested parties must provide detailed operational, accessibility, and safety plans, along with comprehensive pricing proposals covering base trips, mileage, and administrative fees.