RFP for 2026 511 and Express Lanes Operational Services

The Metropolitan Transportation Commission (MTC) is soliciting proposals for an Operational Services Contractor to provide staffing and management for the 511 and Express Lanes Operations Centers. The selected contractor will be responsible for real-time operations, ensuring staffing coverage during normal and emergency conditions, and coordinating with Caltrans District 4, the California Highway Patrol, and local transit agencies. The contract is anticipated to start on April 1, 2027, with full operational assumption by June 15, 2027, and a completion date of June 30, 2030, with the possibility of four additional one-year extensions. All services and the handling of personally identifiable information must be performed by personnel physically located within the United States. The total budget for the project is approximately 13,677,500 dollars. Award selection is based on a weighted evaluation of the proposer's approach, quality of response, and price, which accounts for 25 percent of the score. Key requirements include the provision of performance and payment bonds from sureties with a Best Guide Rating of A-7 or better, compliance with the California Information Practices Act, and adherence to federal regulations such as the Davis-Bacon Act and Buy America certifications. Payment will be processed on a monthly basis with a 5 percent retainage withheld until all services are completed and accepted by the MTC Project Manager.