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Workforce Staffing & Operational Management

Active

State & Local

Response Deadline11/19/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for the Oklahoma Insurance Department focuses on Workforce Staffing and Operational Management to support State-Based Exchange Contact Center projects. The selected provider will be responsible for the end-to-end management of the customer service representative workforce, including recruiting, onboarding, training, and ongoing management. Key operational requirements include utilizing workforce management and quality monitoring tools for forecasting and scheduling to ensure a fully staffed environment that consistently meets defined service level agreements. Due to the nature of the work, the contractor must possess specific experience in healthcare or Marketplace programs to effectively scale staffing levels during seasonal peaks. Interested parties should note that the response deadline for this opportunity is November 19, 2026.

General Info

Workforce staffing and operational management for Oklahoma Insurance Department contact center projects.

Agency

Oklahoma Insurance Department

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

OK, USA

Set-Aside

NONE

Documents

This scope was carved out of EV00000990.

The full solicitation package (16 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP for State Based Exchange Contact Center

AI Contract Breakdown

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Timeline

PostedOct 26

subcontract

Response DeadlineNov 19

Submission deadline

Response Deadline

11/19/2026, 09:00:00 PM UTCin 24 days

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Organization & Contact Information

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AgencyOklahoma Insurance Department

ContactsNo contacts available

OfficeN/A

Organization / AgencyOklahoma Insurance Department

Office AddressN/A

ContactsNo contact information available

Full Description

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Recruits, trains, and manages the CSR workforce for prime contractors on State-Based Exchange (SBE) Contact Center projects. Performs recruiting, onboarding, workforce forecasting, and scheduling using WFM and QM tools. Requires experience in healthcare or Marketplace programs to scale staffing for seasonal peaks. Delivers a fully staffed operational workforce meeting defined SLAs.

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