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Inbound Mail & Document Processing

Active

State & Local

Response Deadline11/19/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity with the Oklahoma Insurance Department focuses on the physical and digital processing of inbound mail for State-Based Exchange Contact Center projects. The selected provider will be responsible for the end-to-end mail intake process, including high-volume scanning, indexing, and workflow management. All processed documents must be digitized and routed for integration into the existing CRM using specialized Document Management Systems. A critical requirement of this contract is the strict adherence to HIPAA standards and the protection of personally identifiable information and protected health information. Interested parties should note that the response deadline is November 19, 2026, and the work falls under NAICS code 561110.

General Info

Oklahoma Insurance Department subcontract for HIPAA-compliant mail processing and digitization by November 2026.

Agency

Oklahoma Insurance Department

NAICS

561110 - Office Administrative Services

Place of Performance

OK, USA

Set-Aside

NONE

Documents

This scope was carved out of EV00000990.

The full solicitation package (16 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP for State Based Exchange Contact Center

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 26

subcontract

Response DeadlineNov 19

Submission deadline

Response Deadline

11/19/2026, 09:00:00 PM UTCin 24 days

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Organization & Contact Information

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AgencyOklahoma Insurance Department

ContactsNo contacts available

OfficeN/A

Organization / AgencyOklahoma Insurance Department

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs physical and digital processing of inbound mail for prime contractors on State-Based Exchange (SBE) Contact Center projects. Executes mail intake, scanning, indexing, and workflow management using high-volume scanners and Document Management Systems (DMS). Adheres to PII/PHI protection and HIPAA standards. Delivers digitized, indexed, and routed documents integrated into the CRM.

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