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CCaaS Technology Provider

Active

State & Local

Response Deadline11/19/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity with the Oklahoma Insurance Department seeks a CCaaS Technology Provider to supply and maintain a cloud-based contact center platform for State-Based Exchange projects. The selected provider will deliver a scalable environment featuring Automatic Call Distribution, Interactive Voice Response, telephony services, queue management, callbacks, and various digital channels to support prime contractors. To ensure security and regulatory adherence, the provider must maintain HIPAA compliance and hold either FedRAMP or StateRAMP certifications. Interested parties should note that the response deadline is November 19, 2026, and the project falls under NAICS code 518210.

General Info

Agency

Oklahoma Insurance Department

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

OK, USA

Set-Aside

NONE

Documents

This scope was carved out of EV00000990.

The full solicitation package (16 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP for State Based Exchange Contact Center

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 26

subcontract

Response DeadlineNov 19

Submission deadline

Response Deadline

11/19/2026, 09:00:00 PM UTCin 24 days

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Organization & Contact Information

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AgencyOklahoma Insurance Department

ContactsNo contacts available

OfficeN/A

Organization / AgencyOklahoma Insurance Department

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies and maintains a CCaaS platform for prime contractors on State-Based Exchange (SBE) Contact Center projects. Provides Automatic Call Distribution (ACD), Interactive Voice Response (IVR), telephony services, queue management, callbacks, and digital channels. Requires FedRAMP or StateRAMP certifications and HIPAA compliance. Delivers a fully functional, scalable cloud-based contact center technology environment.

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