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CRM & Case Management Implementation

Active

State & Local

Response Deadline11/19/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity with the Oklahoma Insurance Department focuses on the implementation and configuration of CRM and case management systems for prime contractors supporting State-Based Exchange Contact Center projects. The selected provider will be responsible for deploying platforms such as Salesforce or Dynamics 365 to establish workflow automation, operational tracking, and comprehensive consumer interaction histories. A critical requirement of the project is strict adherence to HIPAA and healthcare privacy data protection standards to ensure the security of sensitive information. The final deliverable is a fully configured CRM system with integrated case management capabilities. Interested parties should note the response deadline of November 19, 2026.

General Info

Agency

Oklahoma Insurance Department

NAICS

541512 - Computer Systems Design Services

Place of Performance

OK, USA

Set-Aside

NONE

Documents

This scope was carved out of EV00000990.

The full solicitation package (16 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP for State Based Exchange Contact Center

AI Contract Breakdown

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Timeline

PostedOct 26

subcontract

Response DeadlineNov 19

Submission deadline

Response Deadline

11/19/2026, 09:00:00 PM UTCin 24 days

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Organization & Contact Information

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AgencyOklahoma Insurance Department

ContactsNo contacts available

OfficeN/A

Organization / AgencyOklahoma Insurance Department

Office AddressN/A

ContactsNo contact information available

Full Description

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Implements and configures CRM and case management systems for prime contractors on State-Based Exchange (SBE) Contact Center projects. Configures workflow automation, consumer interaction history, and operational tracking using systems like Salesforce or Dynamics 365. Adheres to HIPAA and healthcare privacy data protection standards. Delivers a configured CRM system with integrated case management.

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