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Training & Knowledge Management Development

Active

State & Local

Response Deadline11/19/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity with the Oklahoma Insurance Department focuses on Training and Knowledge Management Development for State-Based Exchange Contact Center projects. The selected provider will be responsible for creating comprehensive training programs, scripts, and knowledge bases for prime contractors, ensuring all materials adhere to professional instructional design standards. Key deliverables include the production of operational guidance, job aids, and competency tests utilizing Learning Management System and Knowledge Base software. The project requires the delivery and ongoing maintenance of training manuals and a centralized Knowledge Base to support operational efficiency. Interested parties should note that the response deadline is November 19, 2026, and the work falls under NAICS code 611430.

General Info

Oklahoma Insurance Department subcontract for contact center training and knowledge management development.

Agency

Oklahoma Insurance Department

NAICS

611430 - Professional and Management Development Training

Place of Performance

OK, USA

Set-Aside

NONE

Documents

This scope was carved out of EV00000990.

The full solicitation package (16 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP for State Based Exchange Contact Center

AI Contract Breakdown

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Timeline

PostedOct 26

subcontract

Response DeadlineNov 19

Submission deadline

Response Deadline

11/19/2026, 09:00:00 PM UTCin 24 days

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Organization & Contact Information

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AgencyOklahoma Insurance Department

ContactsNo contacts available

OfficeN/A

Organization / AgencyOklahoma Insurance Department

Office AddressN/A

ContactsNo contact information available

Full Description

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Develops training programs, scripts, and knowledge bases for prime contractors on State-Based Exchange (SBE) Contact Center projects. Creates operational guidance, job aids, and competency tests using LMS and Knowledge Base software. Follows professional instructional design standards. Delivers training manuals, scripts, and a maintained Knowledge Base.

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