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Language Access & Interpretation Services

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State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Language Access and Interpretation Services subcontract, issued by the Oklahoma Insurance Department, seeks a provider to deliver professional interpretation and translation services for prime contractors managing State-Based Exchange Contact Center projects. The scope of work includes providing real-time telephonic interpretation and the translation of various Marketplace-related materials and documentation on an on-demand basis. To qualify for this engagement, service providers must hold certification in medical or healthcare interpretation. Interested parties should note that the response deadline is November 19, 2026, and the project falls under NAICS code 541930.

General Info

Oklahoma Insurance Department seeks certified interpretation and translation services by November 19, 2026.

Documents

This scope was carved out of EV00000990.

The full solicitation package (16 documents), including the RFP, is on the prime solicitation, not on this scope.

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RFP for State Based Exchange Contact Center

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Organization & Contact Information

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AgencyOklahoma Insurance Department
ContactsNo contacts available
OfficeN/A
Organization / AgencyOklahoma Insurance Department
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides professional interpretation and translation services for prime contractors on State-Based Exchange (SBE) Contact Center projects. Performs real-time telephonic interpretation and translation of Marketplace-related materials. Requires certification in medical or healthcare interpretation. Delivers on-demand interpretation services and translated documentation.

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Same NAICS industry code

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Same awarding agency

NAICS: 561422
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SLED
RFP for State Based Exchange Contact Center
Solicitation # EV00000990
The Oklahoma Insurance Department, through the Office of Management and Enterprise Services, is soliciting proposals to establish a State Based Exchange Contact Center. This center will serve as a centralized hub for Marketplace-related consumer assistance, providing frontline support, specialized operational issue resolution, and inbound mail and document processing. The contract includes an initial term ending December 31, 2027, with four optional one-year renewals extending through December 31, 2031. Award selection is based on best value, evaluating a combination of technical and cost factors after a pass/fail assessment of mandatory qualifications. The selected supplier must adhere to rigorous security and compliance standards, including MARS-E / ARC-AMPE compliance, annual SOC 2 Type II certifications, and adherence to ADA and WCAG accessibility standards. Key operational requirements include the designation of a Security Officer and the implementation of industry-standard physical security for document handling. Pricing must be submitted via a specific cost proposal form, with separate pricing for language access services and optional capabilities such as AI-enabled interactions and outbound calling. All travel expenses must be included in the total bid price, and the state is exempt from state sales, use, and excise taxes.
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