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Applicant Customer Support Services

Active

State & Local

Response Deadline11/17/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Applicant Customer Support Services subcontract involves providing dedicated customer support for loan applicants associated with prime contractors on Maryland Department of Labor projects. The selected provider will staff a support team available Monday through Friday, from 9am to 5pm EST, to handle inquiries arriving via email and telephone. Operations must be managed using call center software and ticketing systems, with the requirement to deliver daily response logs and operational updates. This opportunity is categorized under NAICS code 561422 and requires strict adherence to State Living Wage Requirements. Interested parties should note the response deadline of November 17, 2026, for this Maryland-based initiative.

General Info

Customer support subcontract for Maryland loan applicants; deadline November 17, 2026.

Agency

Maryland

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of BPM059466.

The full solicitation package (13 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

– Federal Worker Loan Program – IT and Customer Support Services

AI Contract Breakdown

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Timeline

PostedOct 23

subcontract

Response DeadlineNov 17

Submission deadline

Response Deadline

11/17/2026, 07:00:00 PM UTCin 17 days

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Organization & Contact Information

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AgencyMaryland

ContactsNo contacts available

OfficeN/A

Organization / Agency

Maryland

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs customer support for loan applicants for prime contractors on Maryland Department of Labor projects. Staffs a support team available 9am-5pm EST, five days a week, to manage inquiries via telephone and email. Utilizes call center software and ticketing systems. Must adhere to State Living Wage Requirements. Delivers daily customer support operations and response logs.

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