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Transport Booking and Customer Support Services

Active

International

Response Deadline12/03/2026, 01:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Transport Booking and Customer Support Services subcontract involves providing managed customer intake and scheduling for prime contractors working on North East Lincolnshire Borough Council projects. The primary responsibilities include managing the Phone n Ride booking line, addressing customer inquiries, and ensuring Out of Office coverage in accordance with Criterion 5. To execute these services, the provider must utilize professional call center infrastructure and CRM software while adhering strictly to GDPR compliance standards. This opportunity was posted on November 3, 2026, with a response deadline of December 3, 2026.

General Info

Subcontract for managed transport booking and customer support services for North East Lincolnshire.

Agency

North East Lincolnshire Borough Council

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

GBR

Set-Aside

NONE

Documents

This scope was carved out of ocds-h6vhtk-079717.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Demand Responsive Bus Service - NEL

AI Contract Breakdown

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Timeline

PostedNov 3

subcontract

Response DeadlineDec 3

Submission deadline

Response Deadline

12/03/2026, 01:00:00 PM UTCin 30 days

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Organization & Contact Information

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AgencyNorth East Lincolnshire Borough Council

ContactsNo contacts available

OfficeN/A

Organization / AgencyNorth East Lincolnshire Borough Council

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs customer intake and scheduling for prime contractors on North East Lincolnshire Borough Council projects. Manages the Phone n Ride booking line, handles customer inquiries, and provides Out of Office cover per Criterion 5. Utilizes call center infrastructure and CRM software while maintaining GDPR compliance. Delivers a managed customer intake and scheduling service.

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