Demand Responsive Bus Service - NEL

North East Lincolnshire Borough Council is seeking a delivery partner for a transformational Demand Responsive Transport service, known as Phone n Ride, to improve accessibility for residents who cannot utilize conventional bus services due to location or timing. The contract is estimated at 2,100,000 GBP excluding VAT, with an initial performance period from March 30, 2027, to March 29, 2029. There is a potential for five 12-month extensions, which could extend the total contract duration to seven years, ending March 29, 2034. Qualified bidders must hold PSV O licenses for vehicles with up to eight seats and those with 9 to 16 seats. Mandatory insurance requirements include 10 million GBP for Employer's Liability, 5 million GBP for Public Liability, and relevant motor vehicle insurance. Proposals will be evaluated based on a service implementation plan, business continuity and resilience, and social value and carbon reduction, with a minimum raw score of 3 required for compliance. All processing of personal data must adhere to GDPR standards. Tenders must be submitted in English via the YORtender portal by December 3, 2026, at 1:00pm.